Job Description
Hiring: Quality Analyst International Process
Indore | Pune | Bangalore | Hyderabad
US Shift | 5 Days | Rotational Off
Requirements
Graduate (Mandatory)
2+ yrs QA experience (BPO)
International Voice/Blended Process
Excellent Communication Skills
Key Responsibilities
Audit calls/chats/emails.
Provide real-time structured feedback
Conduct coaching calibrations
Perform Root Cause Analysis (RCA)
Use effective feedback sharing methods
Ensure SLA, Quality Compliance
Drive NPS process improvement
Support bottom quartile Management
This job is provided by Shine.com
