Company Description
QDegrees Services is a business consulting and product innovation company dedicated to enhancing customer satisfaction and loyalty through innovative customer experience (CX) models, combining digitization with human intelligence. Based on a vision to simplify and improve CX, QDegrees specializes in customer lifecycle enhancement, journey mapping, market research, and enterprise-level application development. The company also offers a suite of SaaS-based products such as Survey CXM, QAViews, and shopperXM, along with expertise in services like mystery shopping, interaction audits, and process re-engineering. With over 60 satisfied clients, 160+ active projects, and a team of experts, QDegrees is a leader in delivering cutting-edge CX strategies and solutions.
Role Description
This is a full-time, on-site role for a Quality Analyst located in Jaipur. The Quality Analyst will be responsible for ensuring that customer interactions meet defined quality standards. Daily tasks include analyzing processes, performing quality audits, reporting findings, and providing actionable insights to improve customer service. The role involves ensuring compliance with quality benchmarks, fostering excellent communication standards, and contributing to process optimization across projects.
Qualifications
- Strong skills in Analytical Thinking, Quality Assurance, and Quality Control
- Proficiency in Quality Management and the ability to execute effective Quality Control measures
- Exceptional interpersonal and Communication skills to convey findings and collaborate with teams
- Experience in preparing detailed reports and recommending improvements based on data insights
- Bachelor's degree in a relevant discipline or equivalent professional experience
- Knowledge of customer experience (CX) principles and prior experience in a similar role is a plus
- Demonstrated ability to work independently and meet deadlines in a structured environment
- Proficiency in tools for analytics and reporting would be advantageous
