Quality Analyst

Position: Quality Analyst

Location: Gurgaon

Industry: BFSI / Insurance

Employment Type: Full-Time, Permanent

Salary: Up to ₹5.5 LPA

Working Days: 6 Days Working

Week Off: 1 Rotational Off

Key Responsibilities

• Monitor and audit customer interaction calls to ensure adherence to quality standards
• Provide constructive feedback and coaching to improve team performance
• Ensure compliance with organizational processes and operational guidelines
• Identify process gaps and recommend quality improvement initiatives
• Maintain audit records, reports, and quality scorecards accurately
• Collaborate with operations teams to drive continuous improvement

Eligibility Criteria

• Prior experience in a Quality Analyst / Quality Assurance profile
• Strong communication and analytical skills
• Experience in call auditing and feedback management preferred
• Ability to maintain high quality standards and process compliance
• Proficiency in reporting and performance evaluation will be an added advantage

Why Join Us

• Opportunity to work in a fast-paced and growth-oriented environment
• Career development and learning opportunities
• Collaborative and performance-driven culture

Interested candidates can share their updated resume or connect directly for more details.