Search by job, company or skills

F

Quality Analyst

Fatakpay Digital
Mumbai
3-5 Years
new job description bg glownew job description bg glownew job description bg svg
  • Posted a month ago
  • Over 50 applicants
Quick Apply

Job Description

  • Monitor and evaluate inbound and outbound customer calls to ensure adherence to company standards and compliance guidelines.
  • Identify gaps in call handling, process adherence, and customer service delivery to improve overall quality.
  • Provide structured and constructive feedback to agents to enhance performance and service levels.
  • Generate detailed quality reports and insights to support operational improvements.
  • Work closely with team leaders and quality teams to implement corrective actions and quality-enhancement initiatives.
  • Support continuous improvement efforts by analyzing trends and recommending process optimizations.
  • Ensure customer experience is consistently improved through data-backed quality assessments.

More Info

Job Type:
Permanent Job
Industry:
Financial Services
Role:
Quality Assurance Executive
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Fatakpay Digital

FatakPay is building a new way to access credit faster.Anyone can face any financial emergency anytime, so we prioritize providing credit quickly and conveniently in times of need. We will assist you in preventing any future inconvenience caused by the inability to make timely payments.
FatakPay guarantees a brilliant, quicker, and transparent transaction experience – without interest fees or hidden charges. Sign up in minutes, get your credit approved digitally, and proceed with any transaction securely anywhere using the FatakPay app.

Job ID: 132667829

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 18-11-2025 04:32:24 AM
Homejobs in MumbaiQuality Analyst