Configure: o Data connections and Qlik Data Gateway (Direct Access / Data Movement)
Monitor: o Tenant usage, reload tasks, and app performance
Implement self-service governance frameworks
Support migration from Qlik Sense On-Prem to Qlik Cloud
Support Dev/Test/Prod BI environments and release management
Monitor platform health, reload schedules, capacities, and usage
Troubleshoot complex performance and stability issues
Conduct root cause analysis for incidents and recurring issues
Implement role based access control and data level security
Ensure compliance with enterprise security and data policies
Manage licenses, users, groups, and content lifecycle
Provide L2/L3 production support for BI platforms
Manage and resolve incidents through ITSM tools (e.g., ServiceNow). Provide root cause analysis for the incidents.
Maintain SLA compliance and incident documentation.
Act as escalation point for critical BI incidents
Maintain SLAs, SOPs, and operational documentation
Mentor junior BI administrators and engineers
Lead BI platform modernization or consolidation initiatives.
Strong understanding of data warehousing concepts and SQL.
Experience with cloud platforms (Azure preferred; AWS/GCP a plus).
Familiarity with CI/CD concepts for BI assets. Bachelor's or master's degrees in computer science, Information Technology, Engineering, or related field.