Q-Commerce (Quick Commerce) Executive / Manager

Job Summary

We are looking for a Q-Commerce professionalwith hands-on experience managing quick commerce platforms such as Blinkit, Zepto, Swiggy Instamart, and BigBasket Now. The candidate should be capable of handling end-to-end Q-commerce operations, including onboarding, catalog management, pricing, promotions, inventory planning, and performance tracking for fast-moving hygiene or personal care products.

Key Responsibilities

Q-Commerce Platform Management

Manage end-to-end operations on Blinkit, Zepto, Swiggy Instamart, BB Now, etc.

Handle new SKU onboarding, catalog uploads, and content accuracy.

Ensure availability and visibility of products across dark stores.

Coordinate with platform KAMs for growth initiatives and issue resolution.

Inventory & Supply Chain Coordination

Monitor stock levels across dark stores to avoid OOS and over-stocking.

Plan replenishment based on sales velocity and demand forecasting.

Coordinate with warehouse, distributors, and supply chain teams for timely dispatch.

Pricing, Promotions & Visibility

Manage pricing parity across platforms.

Plan and execute offers, deals, visibility campaigns, and in-app promotions.

Track promotion effectiveness and optimize based on performance.

Sales & Performance Tracking

Track daily sales, fill rates, availability %, and store-level performance.

Analyze reports to identify gaps in coverage, availability, and conversion.

Prepare daily/weekly MIS reportsand share insights with management.

Account Health & Compliance

Ensure adherence to platform SLAs and service metrics.

Handle escalations related to supply issues, claims, and penalties.

Ensure compliance with invoicing, GST, and platform policies.

Cross-Functional Collaboration

Work closely with sales, marketing, supply chain, and finance teams.

Support new product launches on Q-commerce platforms.

Coordinate for creatives, banners, and brand visibility assets.

Required Skills & Qualifications

34 years of experience in Q-Commerce / Quick Commerce operations.

Hands-on experience with Blinkit, Zepto, Swiggy Instamart, BB Now, or similar platforms.

Experience managing high-velocity FMCG / hygiene / personal care SKUs.

Strong understanding of inventory planning and demand forecasting.

Proficient in MS Excel and performance reporting.

Good communication and stakeholder management skills.

Preferred Skills

Prior experience in hygiene, personal care, or wellness products.

Experience working with distributors and dark-store supply models.

Ability to work in a fast-paced, high-growth environment.