Psychology Course sales Counsellor

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https://forms.gle/nkU6mvtuWGGxhBWs6

Incentives: Performance based( contract based)

Company Description

PANHA is a safe and anonymous platform dedicated to supporting individuals facing trauma, mental health challenges, and personal struggles. With a 10,000-strong peer support community and over 100 passionate changemakers, we offer empathetic services like anonymous chat platforms, peer support, and professional counseling therapy sessions. Our mission is to address issues such as breakup trauma, family disputes, academic pressure, anxiety, and depression, while providing a non-judgmental space for healing. PANHA is committed to creating a better world by reducing suicide cases and offering free services to those affected by harassment or stalking.

Role Description

This remote internship role as a Psychology Course Sales Counsellor focuses on engaging with potential clients interested in mental health and psychology courses. The responsibilities include communicating with leads, understanding their needs, providing detailed course information, and offering professional guidance to help them choose the right program. The role involves ensuring customer satisfaction, delivering exceptional service, and meeting sales targets through effective counseling and follow-ups.

Key Responsibilities

Team Leadership & Performance Ownership

Build, manage, and scale a team of 10 to 15 Course Sales Executives.

Take complete ownership of individual and team revenue targets.

Drive daily, weekly, and monthly enrollments through structured execution.

Coach, monitor, and push the team toward consistent high performance.

Conduct regular performance reviews and enforce accountability.

Sales Execution & Funnel Control

Own the complete sales funnel from lead allocation to final course enrollment.

Ensure strict follow-ups, high lead utilization, and closure discipline.

Personally intervene in high-value or stuck deals to ensure conversion.

Improve key metrics such as connect rate, demo bookings, and conversion ratio.

Maintain deep knowledge of Panha's courses, outcomes, and pricing.

Training, Quality & Compliance

Identify gaps in pitch, objection handling, and communication skills.

Conduct frequent training, mock calls, and skill-upgradation sessions.

Monitor call quality and ensure adherence to Panha's sales standards and ethics.

Build a results-oriented culture with zero tolerance for low performance.

Customer Escalations & Experience

Handle learner and parent escalations with speed and professionalism.

Ensure a learner-first experience without compromising revenue goals.

Protect Panha's brand trust while driving aggressive but ethical sales.

Reporting & Cross-Functional Alignment

Track and report daily, weekly, and monthly performance metrics.

Share insights on lead quality, team productivity, and conversion gaps.

Coordinate with marketing and operations teams for performance improvement.

Skills & Competencies Required

Proven experience in B2C inside sales with strong revenue delivery.

Demonstrated ability to lead teams in a high-pressure, target-driven setup.

Strong command over spoken and written English.

High ownership mindset with data-driven decision-making skills.

Experience using CRM tools such as LeadSquared or Salesforce.

Strong reporting skills using Excel or Google Sheets.

Qualifications

Graduate in any stream. MBA preferred, not mandatory.

3 to 6 years of inside sales experience.

Minimum 1 year as a Team Lead or Manager handling revenue targets.

EdTech experience is highly preferred.

Performance & Compensation Structure

This is a performance-based, contract role.

Compensation is commission-based only and directly linked to enrollments and revenue generated. Earnings depend entirely on individual and team performance.

This role is ideal for candidates confident in closing and revenue delivery.

Requirements added by the job poster

1+ years of work experience with Advertising Sales

Working in a remote setting

Can start immediately

1+ years of experience in Sales