Property Manager - Customer Experience Center

Roles & Responsibilities:

Property & Amenity Management: Ensure all amenities are resourced and maintained to high-class industry standards.

Budget & Finance: Prepare and manage property management budgets, seeking cost savings without compromising quality. Oversee billing and review accounting information for accuracy.

Contractors & Staff: Manage contractors and direct labor cost-effectively for maintenance. Oversee, appraise, and develop staff to ensure maximum contribution.

Compliance & Legislation: Ensure sites comply with statutory legislation, including licenses and permits. Proactively liaise with local and municipal authorities.

Client Relations: Deal with owner/tenant queries and ensure all client deliverables are submitted on time. Review and agree on all client correspondence.

Site Inspections & Maintenance: Conduct regular visits to properties to ensure they are in good order. Quickly resolve emergency maintenance issues.

Health & Safety: Adhere to all Health & Safety regulations, implementing general and fire risk assessment recommendations.

Strategic & Operational Planning: Formulate strategic directions, establish business controls, and monitor SLAs and KPIs for effective service delivery.

Administrative Tasks: Manage hard and soft copy data, update client files, and oversee vendor bidding.

Communication & Relationships: Maintain exemplary communication skills to network effectively with project members, contractors, and government authorities.