Department: Operations / Project Management
Location: Indore
Reporting To: Chief Operating Officer (COO) / Head of Operations
Key Responsibilities:
Project Planning & Order Management
- Keep the list of upcoming and confirmed projects updated, always planning at least three months ahead.
- Coordinate with the sales team to confirm new projects and ensure all required information is documented.
- Ensure that billing is done on time and accurately, in line with the monthly and yearly revenue goals.
- Prepare and manage monthly and yearly plans for expected billing and income.
- Collaborate with project managers and team leads to keep the project workflow and progress tracking systems up to date.
Resource Planning & Budgeting
- Assess execution needs to determine manpower and resource requirements based on existing capacity and expected order inflow.
- Collaborate with HR for recruitment follow-ups in line with execution planning.
- Conduct weekly/monthly manpower planning vs. actual analysis, identifying deltas and proposing corrective actions.
Project Execution & Coordination
- Lead and facilitate internal execution meetings, ensuring alignment across departments.
- Collaborate with Project Managers (PMs) to gather project assets, ensure approvals, and support invoicing.
- Maintain close coordination with leads and creative teams to ensure timely, high-quality delivery.
- Monitor internal processes, sheet updates, and system adherence across project teams.
System & Process Adherence
- Ensure adherence to Blacksof's ERP and other data management systems.
- Regularly review analytics to track execution efficiency, invoicing performance, and resource utilization.
- Drive process optimization initiatives and ensure team-wide adherence to SOPs and best practices.
Brand Consulting Awareness
- Develop and apply an understanding of Blacksof's Gold Standard in branding (copy, design, strategy, etc.).
- Enhance branding knowledge and demonstrate the ability to communicate and convince internally.
- Stay abreast of trends and updates in the branding and design consulting space.
Performance & Culture Building
- Monitor customer satisfaction indices and ensure a customer retention rate above 60%.
- Ensure all execution aligns with Blacksof's values.
- Encourage a culture of trust, collaboration, feedback, emotional intelligence, diversity, and work-life balance.
- Embrace and drive continuous learning, innovation, and risk consciousness within the execution team.
Required Skills & Competencies:
- Excellent analytical, budgeting, and planning abilities
- Strong project management and coordination skills
- Proficient in Google Workspace.
- Knowledge of Data Analytics is a plus.
- Effective communication, presentation, and interpersonal skills
- Ability to lead cross-functional collaboration and meetings
- High degree of self-control, accountability, and long-term thinking
- Understanding of branding and consulting mindsets
Qualifications:
- B.Tech in CS, IT, Mechanical Engineering/BSc.
- MBA in Operations or Marketing Management.
- Prior experience in project planning, execution, or operations is a plus.
- Certification in project management tools or methodologies (PMP, Agile, etc.) is a plus
