Project & Operations Manager

Company Description

BitwellForge is a growth systems firm dedicated to r professionals and service brands achieve sustainable, trend-resistant growth. We specialize in creating inbound and outbound client acquisition systems that deliver consistent, high-value demand. Combining strategy, performance marketing, intelligent outreach, and automation, we develop scalable and reliable growth infrastructures. Our mission is to empower clients with control, clarity, and long-term success without unnecessary pressure or guesswork.

Role Description

The Project & Operations Manager is a contract-based, remote role responsible for overseeing active client projects and internal execution to ensure smooth delivery, accountability, and clarity across teams. This role involves coordinating team members and contractors, tracking timelines and milestones, monitoring project health through basic KPls, handling routine client queries, and resolving day-to-day operational issues. The manager acts as the single point of coordination between delivery teams and the founder, ensuring progress is structured, risks are flagged early, and updates are communicated clearly without requiring constant founder involvement. The focus is on execution control, problem-solving, and operational efficiency rather than hands-on task execution.

Qualifications

Strong project and operations management skills, including planning, timeline tracking, and resource coordination

Ability to monitor progress, track basic KPls, and maintain delivery discipline across multiple projects

Experience streamlining workflows and improving operational processes in service-based environments

Comfortable using project management and collaboration tools to manage remote teams

Excellent communication skills to handle client queries and internal coordination calmly and professionally

Strong problem-solving mindset with the ability to resolve blockers independently

Ability to work autonomously in a remote setup while maintaining accountability

Prior experience in agencies, consulting firms, or service-based businesses is a strong plus. Formal degree is optional; practical execution and coordination experience matters more