Expectations from the job:
- This resource will liaise with customer Finance and business teams for payment approvals, so should be able to understand the flow of company invoice in a customer setup and able to map TATs / process / owners at customer side and engage with these stakeholders.
- In addition, the resource should have some experience (3-5 years) & maturity to understand the business, components of invoice at company side.
- Meticulous and careful with the multiple manual steps we have; resource should not come with a mindset of having worked in a state-of-the-art ops setup.We have a very manual Operations setup and so do some of our customers.
- Ready to own responsibility and accountability of the end-game (Zero credit defaults at customer side is the end goal) while multiple challenges and customer side stakeholder and process changes will come from time to time.
Requirements:
- Good communication (written and verbal both)
- Knowledge of MS Excel, Managing Data in Cloud Excel
- Ability to learn new systems and processes
- Strong exp. In resource coordinating
- Strong problem-solving skills with strong communication skills
- Confident with knowledge of operations know how
- onboarding and resourcing exp is plus.
