- Title of the Position: Project Manager
- Work Location: Mangalore (Work from Office)
- No. of positions: 02
- Shifts: UK shift
Who We Are
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Summary Of The Position
Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. Our Project Managers are responsible for delivering high-quality projects within specified time and cost constraints to support our business objectives. The role will set schedules, comply with systems development life cycle (SDLC) control, and utilise stage gate quality guidelines throughout the development life cycle.
Roles & Responsibilities: (What you'll do)
- Undertake effective management of projects from Discovery to Delivery.
- Successful delivery of projects to time, cost and quality objectives.
- Ability to manage stakeholders and project resources effectively.
- Develop detailed project plans and track project progress.
- Ability to forecast and manage project resource requirements.
- Create and maintain high quality project documentation.
- Management of project risks, dependencies, and scope change requests.
- High quality project reporting to executive level stakeholders
Qualification & What You Have
- Bachelor's degree is preferable
- Certification in Project & Program management frameworks/methodologies
Experience
- 6+ years of program management experience
- IT (systems and Tools) deployment experience beneficial
- Exceptional organisation skills
- Knowledge of program and project management methods and principles
- Proficiency in Program management software (Microsoft Project Web App, Microsoft Project)
Shifts
- Flexible to work in shifts as and when necessary
Skills
- Good project management discipline
- Good attention to detail
- Financially astute
- Good business acumen
- Ability to analyse data sets, draw conclusions and present recommendations back to the business or customers.
- Good networker
- Good communication at all levels
- Team player
- Excellent prioritisations skills
- Initiative and proactive
- Customer focused
- Practical and hands on
- Flexible/Agile in approach, happy with ambiguity and change.
- Proficient in the use of MS Office with excellent Excel skills
Rounds of Interview: There would be three to four rounds of interview by tech panels
