Urgent hiring for /Projects & Service Manage/Delhi
Location- Delhi
Projects & Service Manage/Delhi
Experience- 5+ years
Ctc- upto 7-10 Lpa
Working days – 6 days
Department: Operations / Project Delivery
Job Summary
The Projects & Service Manager is responsible for end-to-end execution of EPC projects and post-installation service activities. This role combines project management, client coordination, resource planning, and service delivery to ensure projects are completed on time, within budget, and to quality standards, while maintaining strong customer satisfaction and repeat business.
Key Responsibilities:
1. Project Management (EPC Execution)
- Plan, execute, and close projects in line with scope, timeline, and budget
- Coordinate with engineering, procurement, and site teams
- Develop project schedules, track milestones, and manage risks
- Ensure compliance with technical specifications, safety, and quality standards
- Monitor project costs and control budgets
- Manage subcontractors, vendors, and site activities
2. Client & Stakeholder Management
- Act as the primary point of contact for clients during project execution
- Conduct project review meetings and provide status updates
- Handle client expectations, variations, and change orders
- Ensure timely approvals and documentation
3. Service & Maintenance Management
- Oversee after-sales service, AMC (Annual Maintenance Contracts), and troubleshooting
- Plan preventive and corrective maintenance schedules
- Manage service team deployment and response times
- Ensure high customer satisfaction and quick issue resolution
4. Resource & Team Management
- Allocate manpower, tools, and materials across projects and service jobs
- Supervise site engineers, technicians, and service staff
- Provide technical guidance and performance feedback
- Support hiring and training of project/service personnel
5. Procurement & Coordination
- Coordinate with procurement for timely availability of materials
- Review vendor performance and support vendor selection
- Ensure cost-effective purchasing aligned with project budgets
6. Documentation & Reporting
- Maintain project documentation (contracts, drawings, reports, invoices)
- Prepare progress reports, MIS, and performance dashboards
- Ensure proper handover documentation after project completion
7. Business Support
- Assist in project estimation, costing, and proposal preparation
- Identify opportunities for upselling services or repeat business
- Support continuous improvement in project execution processes
Key Skills & Competencies
- Strong project management and organizational skills
- Good technical understanding of EPC projects (industry-specific)
- Client-facing communication and negotiation skills
- Problem-solving and decision-making ability
- Ability to work in a fast-paced, multitasking environment
- Financial awareness (budgeting, costing, margin control)
Qualifications & Experience
- Bachelor's degree in Engineering (Mechanical / Electrical / Civil or relevant field)
- 5–10 years of experience in EPC project execution and/or service management
- Experience in a small or mid-sized company preferred (multi-role exposure)
- Familiarity with project management tools and MS Office
Key Performance Indicators (KPIs)
- On-time project delivery
- Project cost variance / margin achievement
- Customer satisfaction & repeat business
- Service response and resolution time
- Quality and safety compliance
