Summary
We're looking for a driven, organised, and customer focused Project Manager to join our Global Business Services PMO team. In this role, you'll lead a diverse portfolio of projects including global initiatives spanning multiple regions from initiation through to close, ensuring delivery that supports strategic goals and creates meaningful impact for our customers and operational teams. You'll collaborate closely with Business Analysts, Technical Delivery Specialists, and stakeholders across the business and around the world, navigating cross-functional teams and complex international interdependencies. This is a great opportunity for someone passionate about structure, collaboration, and delivering positive change on a global scale.
Responsibilities
- Manage projects end-to-end across initiation, planning, delivery, and close, ensuring alignment to the PMO framework, agreed tools, standards, and governance practices
- Develop and maintain project plans, schedules, budgets, and governance artefacts, including risk and issue management via RAID logs, tracking milestones, dependencies, and blockers with timely escalation as needed
- Coordinate day-to-day project activities across cross-functional delivery teams, managing conflicts, interdependencies, and resource coordination in alignment with the approved project management plan.
- Provide timely and accurate project reporting and presentations to senior and executive stakeholders, including regular status updates, budget variance reporting, and Go/No-Go readiness support
- Support scope definition, requirements documentation, Project Management Plan creation, project close activities, retrospectives, lessons learned, ROI coordination, and BAU handover
- Facilitate project meetings, stakeholder meetings, and team rituals, developing and maintaining effective stakeholder working relationships to support delivery of customer requirements and expectations.
- Champion consistency, governance, and continuous improvement across projects, ensuring compliance with all relevant legislation, policies, procedures, and practices.
- Contribute to a safe, inclusive, and accessible work environment where all team members feel welcomed, respected, and supported to thrive, demonstrating personal commitment to health, safety, and diversity.
Requirement
- 5+ years experience leading projects in a complex, multi-stakeholder environment.
- Deep understanding of project management methodologies (Agile, Waterfall, Hybrid) and practical application.
- Experience working in alignment with PMOs or enterprise governance functions.
- Excellent communication and stakeholder engagement skills.
- Bachelor's degree in relevant field. - Relevant project management certifications (e.g., PMP, PRINCE2, AgilePM, SAFe, or equivalent).
- Demonstrated experience delivering projects end-to-end within scope, budget, and schedule
- Experience working with cross-functional technical and business stakeholders
- Strong organisational, communication, and documentation skills
- Proactive, pragmatic problem-solver comfortable in fast-paced environments
- Familiarity using AI-powered tools (e.g. ChatGPT, Copilot, Claude) to enhance productivity #FCMIN
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