Requirement Gathering- Understand client requirements to deliver right solutions | - Ensure that there is a thorough understanding of business requirements and raise technical requirements for LOS / LMS changes / enhancements
- Ensure sign off from operations/ product/ credit/ finance on the requirement specifications
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Digital Application Change Management | - Manage JIRA Sprints and deliveries for LOS and LMS application
- Ensure JIRA process for all change requests for LMS application
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Understanding of Digital operations and processes | - Provide support for various audit queries related to core LMS application
- Ensure no audit observations for Digital LMS Application
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Project Management-Ensure quality & timelines are adhered to for all projects | - Develop detailed Project plans
- Monitor adherence to plans to ensure timeliness of projects
- Review and ensure desired quality of output
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Stakeholder Management Manage relationship with internal stakeholders to ensure smooth coordination | - Proactively build and maintain relationships with key internal stakeholders for smooth cross-functional coordination
- Constantly take & provide inputs to stakeholders to improve output
- Gain concurrence, approval, and consensus from stakeholders regarding the various project aspects, adjust accordingly
- Keep stakeholders updated about project status
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Partner Management- Manage technology partners effectively to meet targets at budgeted costs | - Conduct product and vendor evaluations ensuring best in class technologies and partners.
- Work closely with and manage vendor partner relationships.
- Setup and run the Governance with the partners.
- Ensure high standards of service, cost savings and compliance with Management policy by the vendors
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Vendor Management | - Researching and sourcing relevant vendors by obtaining quotes with pricing, capabilities, turnaround times, and quality of work
- Negotiating contracts & pricing for resources and services with vendors
- Review/Approve effort estimations and spend from allocated budget for effective utilization
- Managing relationships, assigning jobs, evaluating performance, controlling costs, reducing vendor-related risks and ensuring service delivery
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