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cby services

Project Manager / Lead

cby services
Mumbai, India
7-10 Years
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Job Description

Mumbai Experience : 7 Years

Job Description

  • Job Title: IT Project Manager
  • Company Name: CBY Services Private Limited, Thane
  • Location: On-Site, Mumbai
  • Duration: Full time
  • Number of Position: 1
  • Qualifications: Graduate / Diploma in IT/ Microsoft Certified / PMP / PRINCE2 certifications preferred.
  • Relevant Experience: Relevant 7 - 10years
  • Support timing: 9*6
  • Contact: Subhashini Sriram on Email: [Confidential Information]

Summary

  • We are looking for an On Site IT Project Manager to lead and deliver IT projects at the customer location.
  • The role manages project planning, execution, coordination with customer teams, vendor management, and ensures timely project delivery with high service quality.
  • Strong Expertise in managing Team of minimum 20-100 employees

Program Manager

  • Review service performance with service desk and site support engineers on weekly basis and provide service improvement program to Customer.
  • Act as SPOC for Customer IT management for all service related issue.
  • Make sure VVIP, VIP and Major Incidents are being handled for timely closer with proper update and Communication.
  • Lead and Drive all Major Incidents till closure, along with Company IT Infra and Application team
  • To organize resources required to provide services as per the SLA of this agreement.
  • Lead Automation initiatives to reduce the repetitive calls and enable self-service.
  • Ensure all services are driven by ITIL process
  • Interlock with Location IT owner from Customer End, Branch commercial Head and IT managers of Plants, for health of smooth operations Delivery at these locations.
  • Ensure preparation of process document and thereafter implementation of these processes for all services covered in the agreement.
  • Identify training needs for the Desktop and Helpdesk team and ensure that trainings are carried out to meet the quality service requirement of Customer.
  • To manage the service delivery team, consisting of help desk/ engineers/ senior engineers across the country to ensure uptime & availability commitment.
  • Weekly review with Customer IT team
  • Monthly review with Customer IT Management team along with management.
  • Quarterly review with governance team at both Customer and management.
  • Drive continuous service improvements, service desk efficiency and automate services as much as possible
  • Prepare monthly and quarterly MIS report that covers program status, services availability, SLA's, Improvements, Issues etc.
  • Implement ITSM best practices
  • Ensure team is motivated and working in accordance with Havells policies and procedures.
  • Regular touch with business for improvement / enhancement in services from infra to SAP to non-SAP.
  • Timely availability of resources in case someone goes absent / abnormal scenario.
  • Besides planned activities, should be able to manage unplanned activities.
  • To build / train team in such a manner that second-in-line is always available at key positions.

Key Skills

  • Strong project management and coordination skills.
  • Good understanding of IT infrastructure, networking, and end user technologies.
  • Excellent communication and customer handling abilities.
  • Knowledge of ITIL processes and documentation.
  • Ability to manage vendors and multi location technical teams.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Project Management
Employment Type:
Full time

About Company

cby services

Job ID: 148992663

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Last Updated: 10-06-2026 02:15:28 PM
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