We are seeking a dynamic and detail-oriented Program Manager to lead the successful delivery of complex digital projects across multiple teams and stakeholders. The ideal candidate will have a strong background in Content Management Systems (CMS), Project Management, and tools like JIRA, along with a solid understanding of Quality Assurance (QA) basicsStrong crisis management skills and the ability to manage and align diverse stakeholders are essential.
Responsibilities
- Lead and manage end-to-end program delivery across multiple workstreams, ensuring timelines, budgets, and quality standards are met.
- Coordinate project activities using JIRA, ensuring issues are tracked and progress is visible to all stakeholders.
- Drive the use and adoption of CMS platforms, ensuring content workflows are optimized and delivery is efficient.
- Facilitate communication between cross-functional teams, including development, QA, design, and content.
- Identify risks and develop contingency plans, demonstrating strong crisis management capabilities.
- Maintain a clear understanding of QA fundamentals to ensure product quality at every delivery stage.
- Serve as the primary point of contact for stakeholders; manage expectations, resolve conflicts, and ensure alignment.
- Report on program status, issues, and performance metrics to leadership and clients.
- Maintain proper documentation and reporting using tools like MS Office Suite, Smartsheet, or equivalent.
Requirements
- Proven experience in Program or Project Management, preferably in digital or content-heavy environments.
- Strong understanding and hands-on experience with CMS platforms (e. g., WordPress, Drupal, etc. )
- Proficient in JIRA for task and issue tracking.
- Solid foundation in QA basics (e. g., test case understanding, defect lifecycle).
- Demonstrated experience in Crisis Management and handling high-pressure project scenarios.
- Excellent Stakeholder Management skills with the ability to influence and align cross-functional teams.
Good To Have
- Experience with Adobe Experience Manager (AEM) or other enterprise-level CMS platforms.
- Background in Business Analysis (BA) - understanding requirements, user stories, and functional specs.
- Proficiency in MS Office Suite (Excel, PowerPoint, Word) for reporting and communication.
- Familiarity with Smartsheet for project planning and tracking.
Qualifications
- Bachelor's degree in Computer Science, Business, or a related field (MBA or PMP a plus)
- 5+ years of experience in program or project management roles in digital, web, or tech domains.
- Excellent communication, leadership, and organizational skills.
This job was posted by Vijayalakshmi Sarath from Invictus.
