Job Title:
Project Manager / Client Service Executive (IT Services)
Department:
Delivery / Client Services / Operations / Digital Marketing
Reports To:
Founder
Employment Type:
Full-Time
Job Summary:
We are seeking a proactive and detail-oriented Project Manager / Client Service Executive to manage end-to-end delivery of in-house IT projects while acting as the primary point of contact for new client enquiries. The role involves coordinating with internal teams, managing client expectations, ensuring timely delivery of projects, and supporting business growth through effective client communication and requirement analysis.
Key Responsibilities:
1. Client Interaction & New Enquiry Handling
- Act as the first point of contact for all new client enquiries (email, website, calls, referrals).
- Understand client business requirements and translate them into clear project scopes.
- Prepare proposals, estimates, timelines, and statements of work (SOW) in coordination with technical teams.
- Conduct requirement-gathering calls, demos, and presentations with clients.
- Maintain strong, long-term client relationships and ensure high customer satisfaction.
2. Project Planning & Management
- Manage multiple in-house IT projects (Web, Mobile App, Software, Cloud, Digital, etc.).
- Define project scope, goals, milestones, timelines, and deliverables.
- Create and maintain project plans, schedules, and task allocations.
- Ensure projects are delivered on time, within scope, and within budget.
- Identify risks and issues and implement mitigation plans proactively.
3. Team Coordination & Execution
- Coordinate with internal teams (Developers, Designers, QA, DevOps, etc.).
- Assign tasks, track progress, and ensure accountability.
- Facilitate daily/weekly stand-ups, sprint planning, and review meetings.
- Ensure adherence to Agile / Scrum / Waterfall methodologies as applicable.
4. Client Communication & Reporting
- Serve as the single point of contact for clients during the project lifecycle.
- Share regular project updates, status reports, and delivery milestones.
- Manage change requests, scope changes, and client expectations effectively.
- Handle client feedback, concerns, and escalations professionally.
5. Quality Assurance & Delivery
- Ensure project deliverables meet agreed quality standards.
- Coordinate testing, UAT, and final project sign-off.
- Ensure proper documentation is maintained (requirements, workflows, manuals).
6. Process Improvement & Documentation
- Improve project delivery processes and client engagement workflows.
- Maintain CRM, project management tools, and internal documentation.
- Support management with reporting, forecasting, and performance metrics.
Key Performance Indicators (KPIs):
- Project delivery on time and within budget
- Client satisfaction and retention
- Conversion rate of new enquiries to projects
- Number of escalations/issues resolved
- Quality of documentation and communication
Required Skills & Qualifications:
Education
- Bachelor's degree in IT, Computer Science, Business, or related field (preferred).
Experience
- 26 years of experience in IT Project Management / Client Servicing.
- Experience handling multiple IT projects and international/domestic clients.
Technical & Professional Skills:
- Strong understanding of IT services (Web Development, Mobile Apps, SaaS, Cloud, etc.).
- Experience with project management tools (Jira, Trello, Asana, ClickUp, MS Project, etc.).
- Knowledge of Agile/Scrum methodologies.
- Ability to create proposals, estimates, and project documentation.
- Basic understanding of SDLC (Software Development Life Cycle).
Soft Skills:
- Excellent communication and presentation skills (verbal & written).
- Strong client-handling and negotiation abilities.
- Highly organized with strong time-management skills.
- Problem-solving mindset and attention to detail.
- Ability to work under pressure and manage multiple priorities.
Preferred (Nice to Have):
- Experience in pre-sales or business analysis
- Experience working with global clients
What We Offer:
- Opportunity to work on diverse IT projects
- Growth-oriented environment
- Competitive salary range between 3 LPA - 9 LPA
- Learning and certification support
