Junior Project Manager - BAU & Support Operations
Role Overview
We are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership. The role is delivery and communication focused, not a hands-on engineering role.
Key Responsibilities (Mandatory)
- Own BAU operations for assigned platforms/projects
- Manage support queues, prioritize incoming BAU queries and incidents
- Coordinate with L1/L2/L3 teams to ensure SLA and TAT adherence
- Act as the single point of contact for stakeholders, including senior executives
- Run daily/weekly BAU calls, status updates, and escalation management
- Prepare and share BAU dashboards, incident reports, and executive summaries
- Handle production issues, root cause coordination, and post-incident reviews
- Maintain PM artifacts such as RAID logs, status reports, and action trackers
Requirements
Required Experience
- 2-5 years of experience as Junior Project Manager, PMO, Operations Manager, or Delivery Coordinator
- Hands-on BAU / Support team management experience (non-negotiable)
- Strong stakeholder communication and expectation management skills
- Experience handling escalations and executive-facing communication
Good to Have
- Exposure to data platforms, analytics, or Snowflake
- Basic understanding of data engineering concepts
- Experience working with technical delivery teams
What This Role Is Not
- Not a data engineering role
- Not a hands-on coding role
- Not a senior project or program manager role
