Project Coordinator

• Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client.
• Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements.
• Interface with all applicable stakeholders on the project.
• Assign individual responsibilities to project team members, identify appropriate resources needed and develop a schedule to ensure timely completion of a project.
• Be a single point of contact for TNS customers, Senior PMs and Sales during the service implementation for the client(s).
• Conduct implementation and project kick off meetings with the customer and internal teams.
• Ensure adherence to process standards.
• Maintain appropriate documentation and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status.
• Responsible for issue resolution or escalation in a timely manner.
• Perform various tasks related to the delivery of products and services to clients.
• Drive 3rd party vendors and internal teams to completion of service delivery deliverables in a timely manner.
• Define requirements for standard and custom reporting needs.
• Perform other job-related functions as required/assigned by management.
• Strong organizational, verbal and written communication skills.
• Self-motivated and ability to exercise independent judgment.
• 1-3 years work experience in Project Management within the IT or Finance/Banking or Financial Services Industry

Qualifications

• Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project, Visio
• Ability to establish and maintain effective working relationships with others and be a team player
• Ability to provide project leadership, coordination, guidance and drive issue resolution
• Quick thinking and able to work in a fast-paced and dynamic environment
• Ability to respond to frequent pressure to meet deadlines
• Ability to respond to frequent demands of multiple customers (internal and external)
• Able to deliver succinct and fact-based communications, both verbally and in writing
• Able to successfully interface and establish rapport with clients (internal and external)
• Able to use formal project management skills in planning, tracking, and reporting on project progress
• Ability to manage multiple projects at the same time
• Knowledge of telecom carrier processes, products, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage
• Must be available to work in India Time (1PM to 10PM with 1 hour break), Monday through Friday, with the flexibility to work outside of these hours where required.

Optional Desired Qualifications:

• Project Management Professional Certification or Equivalent Certification
• ITIL Foundations Certification

Education and Certifications:

• Bachelor s degree and experience in direct customer service or account management