AI Project Coordinator

Job Purpose 

AI Coordinator provides support to external vendors (raters) through our community engagement platform. 

About Enterprise Services

Enterprise Services (ES) enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the worlds most innovative businesses. 

Key Responsibilities

• Provide First-level support to our external vendors (raters) on Data Services projects using our community engagement platform
• Assign support requests to Project Managers in cases where second-level support is necessary
• Communicate with raters and provide information needed to ensure smooth delivery of Data Services projects 
• Status monitoring across all assigned tasks and troubleshooting any issues
• Bullets

Skills & Experience

• Very good verbal and written English proficiency you would be working in and English-speaking environment
• Previous experience in customer support or customer facing role
• Attention to detail, ability to improvise, solve problems and work independently
• Knowledge of Windows and Microsoft Office
• Team spirityou will be part of a team that helps each other