Key Responsibilities:
Project Execution Signage & LED Installations
- Coordinate end-to-end execution of LED/digital signage projects (indoor/outdoor).
- Collaborate with design, fabrication, logistics, and installation teams to ensure timely project delivery.
- Prepare site readiness checklists, power/network requirements, and mounting guidelines.
- Ensure adherence to installation SOPs, safety standards, and quality benchmarks.
- Handle pre-dispatch inspections, equipment testing, and site-wise deployment plans.
- Maintain project trackers including BOQs, GRNs, timelines, material consumption, and snag reports.
- Support field teams with drawings, configurations, content scheduling, and troubleshooting.
After-Sales Support & Maintenance
- Serve as a liaison between the client and service teams for post-installation support.
- Coordinate AMC visits, LED module replacements, remote diagnostics, and firmware updates.
- Track performance SLAs including uptime, resolution TAT, and customer escalations.
- Maintain service logs, issue reports, and preventive maintenance schedules.
- Monitor ticketing systems, assign tasks to local technicians, and ensure closure.
- Follow up on warranty claims, spare part logistics, and service documentation.
Documentation & Reporting
- Maintain site handover kits, completion reports, and installation photos.
- Update project dashboards and generate client-facing weekly/monthly status reports.
- Ensure all documentation (SLA agreements, AMCs, payment milestones) is aligned and updated.
- Support the finance team with billing triggers based on completion milestones.
- Maintain escalation logs and service history.
- Support MIS and compliance reporting as required.
Required Skills & Competencies:
- Strong domain knowledge of LED signage, digital displays, controllers (e.g., Novastar/colorlight).
- Excellent coordination, communication, and stakeholder management skills.
- Familiarity with project management tools, installation SOPs, and basic electrical/networking knowledge.
