Key Relationships
- Program Manager (Global Health)
- Hospital administration, radiology/sonography, emergency/OPD, IT/PACS, biomedical engineering, procurement, Qure integrations support, MEL (Monitoring -Evaluation -Learning) teams, device/vendor reps
Roles and Responsibilities
Service Delivery Patient Flow
- Run the daily POCUS screening workflow end-to-end: patient identification, referral, scan scheduling, results capture, and clinical hand-offs.
- Coordinate with clinical teams to ensure adherence to SOPs, infection control, and safety protocols.
- Guide patients through next steps (confirmatory tests, referrals, follow-ups) and reduce loss-to-follow-up.
Site Operations Readiness
- Maintain device readiness (basic checks, uptime tracking, accessories/consumables inventory); escalate service tickets to vendors/biomed with clear SLAs.
- Ensure training sessions, refreshers, and user onboarding are done on time; maintain training logs and competency checklists.
- Display/update SOPs, job-aids, escalation matrices, and contact lists at point of use.
Data, Reporting Quality
- Capture and track patient and scan data in qTrack (and hospital systems); ensure data completeness, de-duplication, and timely syncing.
- Run daily/weekly dashboards for volumes, adoption, TAT, and follow-ups, present objective updates in review meetings.
- Support compliance with consent/ethics/IRB and privacy requirements; flag any deviations immediately.
Stakeholder Coordination Issue Resolution
- Lead quick daily huddles; maintain an Issue Action Tracker with owners, due dates, and status.
- Coordinate across departments (radiology, OPD/ED, IT, biomed, admin) to unblock bottlenecks (space, staffing, scheduling, equipment).
- Prepare concise weekly reports for the Program Manager (deliverables, risks, mitigation, inventory, training, success stories).
Required:
Educational Background:
- Bachelors in public health, Hospital/Health Administration, Life Sciences, Nursing/Allied Health, Biomedical Engineering, or Management.
Professional Expertise:
- 2-4 years in hospital operations, public health projects, clinical coordination, or field implementation (internships/projects count).
- Exposure to medical devices, radiology/POCUS, community screening programs, or EMR/PACS/DICOM is a plus.
- Fluency in the local language and working proficiency in English.
