Key Responsibilities
Project Planning & Coordination
- Gather and maintain project requirement lists.
- Maintain project plans, schedules, work hours, and expenditures.
- Assist in organizing and coordinating project reviews, stakeholder meetings, and follow-ups.
- Schedule and track project action items and deliver weekly updates to project teams.
Communication & Reporting
- Accurately communicate project status to stakeholders and project teams.
- Document important decisions and actions from meetings and follow up as needed.
- Produce regular reports and updates for management and stakeholders.
Issue Resolution & Process Improvement
- Identify project issues and escalate to appropriate team members or management.
- Monitor ticketing systems, reassign tickets when necessary, and identify trends or recurring problems.
- Suggest and assist with implementing process improvement opportunities.
Stakeholder Collaboration
- Collaborate with regional teams responsible for project resources and ticket resolution.
- Support SDMs/Project Managers by helping identify critical metrics and KPIs and delivering actionable insights.
Professional Development
- Continuously maintain and update knowledge of project management processes, tools, and procedures.
