Project Coordinator

Job Title: Project Coordinator 

Key Responsibilities 

Ticket Management & Deployment Support 

∙Monitor ticket queues related to LTE deployment and service installations. 

∙Track updates from field teams, vendors, or internal technical staff. 

∙Confirm when LTE installations are completed and close out the related service tickets. 

∙Ensure tickets are updated with proper notes, completion status, and any required 

documentation. 

∙Follow up on pending tickets, missing confirmations, delays, or unresolved issues. 

Internal Coordination & Follow-Up 

∙Coordinate with operations, technical, service, sales, and project teams to ensure accurate 

system updates and ticket closure. 

∙Communicate clearly with internal stakeholders regarding pending items, system 

corrections, and deployment status. 

∙Escalate unclear records, blocked tickets, or unresolved discrepancies to the appropriate 

team member. 

∙Ensure no agreement update or deployment ticket is left unattended due to lack of follow-

up. 

Documentation & Tracking 

∙Maintain organized records of completed updates, pending items, exceptions, and 

escalations. 

∙Use Excel, Google Sheets, or internal trackers to manage parts mapping, agreement 

updates, and ticket status. 

∙Prepare simple progress updates for management when required. 

∙Ensure all work is accurate, traceable, and easy for internal teams to review. 

Client Agreement & System Cleanup 

∙Review existing client agreements line-by-line within the system. 

∙Identify and correct outdated, mismatched, or incomplete agreement information. 

∙Support cleanup of client records to ensure agreements are accurate, organized, and 

aligned with current billing or service details. 

∙Flag discrepancies, missing information, or unclear items for internal review. 

Parts List Migration 

∙Replace old manufacturer/vendor part numbers with the updated master parts list. 

∙Match old and new part codes accurately across active accounts, templates, and 

agreement records. 

∙Use Excel or internal lists to compare, filter, and verify part number updates before 

making system changes. 

∙Maintain accuracy while working through large lists of technical or product-related 

information. 

Required Skills & Experience 

∙Prior experience working in a CRM, PSA, ticketing system, service desk platform, 

ERP, or database-driven system. 

∙Experience with platforms such as ConnectWise, Autotask, Salesforce, HubSpot, 

Zendesk, Freshdesk, ServiceNow, or similar tools is an advantage. 

∙Strong attention to detail and ability to catch errors in codes, records, fields, agreements, 

or ticket notes. 

∙Comfortable using Excel or Google Sheets for filtering, matching, sorting, and basic 

lookup functions such as VLOOKUP or XLOOKUP. 

∙Strong coordination, follow-up, and task-tracking skills. 

∙Ability to manage multiple records, tickets, updates, and deadlines at the same time. 

∙Clear written communication skills for internal notes, ticket updates, and escalation 

summaries. 

∙Ability to learn new software systems quickly through guided training. 

∙Experience in telecom, IT services, managed services, networking, LTE deployments, 

infrastructure, or technical service delivery would be an advantage.

US shift

Salary- 20-22k