Programme Manager - Portfolio Navigator Management Services
Position Overview
We are seeking an experienced Programme Manager to lead the delivery of the Portfolio Navigator Management Services project, a strategic initiative that will transform how clients interact with and optimize their real estate portfolios. This role requires a seasoned programme management professional who can orchestrate complex, multi-workstream initiatives while delivering exceptional business value through innovative technology solutions.
Key Responsibilities
Programme Leadership & Strategy
- Lead end-to-end delivery of Portfolio Navigator Management Services project, ensuring alignment with Portfolio Services strategic objectives and client value propositions
- Develop comprehensive programme roadmap with clear milestones, dependencies, and success criteria that support REMS Board vision for next-generation portfolio management
- Establish programme governance framework including stakeholder management protocols, risk mitigation strategies, and quality assurance processes
- Coordinate cross-functional teams across Technology, Product Management, Client Services, and Regional Operations to ensure unified programme delivery
Portfolio Navigator Platform Development
- Oversee development and implementation of intelligent portfolio navigation capabilities that enable clients to optimize real estate performance and decision-making
- Manage integration of Portfolio Navigator with PortfolioOS ecosystem, ensuring seamless data flow and unified user experience across Portfolio Services platforms
- Drive implementation of AI-powered analytics, predictive modeling, and automated reporting capabilities within Portfolio Navigator platform
- Ensure Portfolio Navigator delivers measurable client value through enhanced portfolio visibility, optimization recommendations, and strategic insights
Stakeholder Management & Communication
- Manage complex stakeholder ecosystem including global Portfolio Services leadership, regional delivery teams, technology partners, and key client representatives
- Provide executive-level programme reporting to Portfolio Services leadership and REMS Board, highlighting progress, risks, and strategic opportunities
- Facilitate programme alignment across multiple time zones, cultures, and organizational levels while maintaining clear communication and unified objectives
- Lead client engagement activities including requirement gathering, solution validation, and deployment planning for Portfolio Navigator implementation
Programme Execution Excellence
- Implement robust programme management processes including agile delivery methodologies, quality gates, and continuous improvement mechanisms
- Manage programme budget exceeding $[X]M with full accountability for resource allocation, cost optimization, and ROI delivery
- Coordinate multiple workstreams including platform development, data integration, user experience design, and client onboarding processes
- Ensure programme delivery meets quality standards, timeline commitments, and budget constraints while exceeding stakeholder expectations
Innovation & Future-State Development
- Drive innovation in portfolio management service delivery through Portfolio Navigator capabilities that differentiate JLL in the competitive landscape
- Establish framework for continuous platform evolution based on client feedback, market trends, and emerging technology opportunities
- Create scalable delivery model that enables Portfolio Navigator expansion across global markets and diverse client segments
- Position Portfolio Navigator as industry-leading solution that sets new standards for commercial real estate portfolio management
Required Qualifications
Programme Management Expertise
- Bachelor's degree in Business Administration, Engineering, Computer Science, or related field; MBA or advanced degree preferred
- 8+ years of programme management experience with proven track record of delivering complex, multi-million dollar technology initiatives
- Expert-level programme management skills including stakeholder management, risk mitigation, budget management, and quality assurance
- Professional programme management certification (PMP, MSP, or equivalent) with demonstrated application of best practices
Technology & Platform Experience
- Extensive experience managing technology platform development including SaaS solutions, data integration, and user experience optimization
- Understanding of real estate technology ecosystem with preference for portfolio management, lease administration, or transaction management platforms
- Knowledge of AI/ML integration, predictive analytics, and automated reporting within enterprise software solutions
- Experience with cloud platforms, API development, and enterprise system integration methodologies
Industry & Domain Knowledge
- Commercial real estate industry experience with deep understanding of portfolio management processes, client needs, and market dynamics
- Portfolio Services knowledge including transaction management, lease administration, consulting, and client relationship management
- Understanding of real estate data structures, reporting requirements, and regulatory compliance considerations
- Experience working with sophisticated real estate clients and understanding their portfolio optimization objectives
Leadership & Communication Skills
- Proven ability to lead cross-functional teams exceeding 20+ members across multiple geographic locations and organizational levels
- Executive communication skills with ability to present complex programme information to C-level stakeholders and board members
- Change management expertise including stakeholder alignment, adoption planning, and organizational transformation leadership
- Crisis management and problem-solving capabilities for handling complex programme challenges and unexpected obstacles
Preferred Qualifications
- Portfolio Services or similar real estate services experience within JLL or comparable organization
- Experience with PortfolioOS platform or similar enterprise real estate technology solutions
- Global programme management experience across multiple markets and regulatory environments
- Client-facing experience including requirement gathering, solution design, and deployment management
Success Metrics
- On-time, on-budget delivery of Portfolio Navigator Management Services platform
- Achievement of client adoption targets and user satisfaction scores exceeding 90%
- Delivery of measurable ROI including cost savings, efficiency gains, and revenue enhancement for Portfolio Services
- Successful integration with PortfolioOS ecosystem and seamless user experience across platforms
- Establishment of scalable delivery model for future Portfolio Navigator expansion
What We Offer
- Opportunity to lead transformational technology initiative that shapes the future of commercial real estate portfolio management
- Collaborative environment with access to cutting-edge technology resources and industry expertise
- Professional development opportunities including leadership training and industry conference participation
- Competitive compensation package including performance-based incentives aligned with programme success
- Comprehensive benefits package and flexible working arrangements
Reports to: Head of Portfolio Services
Location: [Bangalore, India/Hybrid Options]
Employment Type: Full-time
