Program/Project Management Lead

Project Role : Program/Project Management Lead

Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.

Must have skills : ServiceNow IT Service Management

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Program or Project Management Lead, a typical day involves overseeing the comprehensive delivery of programs or projects to ensure alignment with business objectives. This role requires defining the scope of projects clearly and continuously monitoring the progress of deliverables to maintain quality and timeliness. The position demands active communication with various stakeholders to manage expectations, address challenges, and ensure successful outcomes. The role is dynamic, involving coordination across different teams and adapting plans as necessary to meet evolving business needs and priorities.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead the planning and execution phases of projects to ensure milestones are met within scope and budget.
• Facilitate effective communication channels among stakeholders to promote transparency and alignment.
• Mentor and support junior team members to foster professional growth and enhance team capabilities.
• Continuously evaluate project risks and implement mitigation strategies to minimize impact on delivery.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong knowledge of IT service management processes and best practices.
• Experience in coordinating cross-functional teams and managing complex project schedules.
• Ability to analyze project data and generate insightful reports to support decision-making.
• Skilled in stakeholder engagement and conflict resolution to maintain project momentum.
• Competence in utilizing project management tools and methodologies to drive efficiency.
  
  

Additional Information:

• The candidate should have minimum 12 years of experience in ServiceNow IT Service Management.
• This position is based at our Chennai office.
• A 15 years full time education is required.
  
  

, 15 years full time education