Program Operations Associate

Location: Bangur Nagar, Goregaon West, Mumbai

Work Mode: Work from Office

Experience Required: 1–2 years

Joining: Immediate

Working Hours: 1:30 PM – 10:30 PM IST

Working Days: 6 days a week

Laptop: Candidate must have their own laptop

Mudita is a fast-growing EdTech company focused on helping individuals build future-ready skills through live online workshops, training programs, and coaching experiences. Since our programs are highly interactive and live-session driven, strong backend coordination and participant management play a critical role in delivering a seamless learning experience.

We are looking for a Program Operations Associate who can take ownership of session coordination, participant follow-ups, attendance tracking, and day-to-day execution support. This role is ideal for someone who is organized, proactive, good with people, and comfortable managing fast-moving operational responsibilities.

• Connect with participants through WhatsApp, calls, and email to ensure session attendance
• Send timely reminders and follow-ups before live sessions
• Assist participants with session access, joining links, and basic coordination support
• Handle participant queries in a clear, prompt, and professional manner

• Create and manage Zoom links for workshops, training sessions, and coaching calls
• Support live session execution, including breakout room handling and coordination during sessions
• Ensure sessions run smoothly from an operational and participant-management perspective
• Coordinate with internal teams and trainers for seamless session delivery

• Maintain accurate attendance records and engagement reports
• Update participant status, follow-up records, and relevant data in internal trackers
• Monitor session participation and flag issues where required
• Ensure operational data is organized and up to date

• Support scheduling, coordination, reporting, and other administrative tasks related to program execution
• Work closely with different teams to improve operational flow
• Help maintain consistency in processes across multiple ongoing programs

• Identify gaps in attendance, participant engagement, and coordination workflows
• Suggest practical improvements to increase session attendance and operational efficiency
• Share recurring participant concerns and help streamline internal processes

• 1–2 years of experience in operations, coordination, customer support, client servicing, or a similar role
• Strong communication skills in English and Hindi
• Comfortable handling participant follow-ups through calls, WhatsApp, and email
• Organized, responsible, and able to manage multiple tasks at the same time
• Familiarity with Zoom, Google Sheets, and CRM tools will be an added advantage
• Must be based in Mumbai, preferably near Goregaon West, or willing to commute daily
• Own laptop is mandatory
• Must be comfortable with a Work from Office role

• Be part of a growing EdTech company with a fast-paced and energetic work environment
• Get hands-on exposure to program execution, participant engagement, and live training operations
• Build strong skills in coordination, communication, and backend operations
• Grow in a role that directly impacts participant experience and business execution

If this role matches your profile, please fill out the application form below:

https://forms.gle/fctqoL1Ljo87Y9nH6