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Program Manager

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  • Posted 3 months ago
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Job Description

What would your day look like

  • Serving as the primary point of contact for Clients
  • Build and maintain strong relationships to ensure client satisfaction and long-term engagement.
  • Define program scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans, timelines, and resource allocation strategies.
  • Facilitate regular updates and reviews with internal teams and clients. Ensure alignment between client expectations and project execution.
  • Identify potential risks and issues early. Develop mitigation strategies and escalate critical concerns appropriately.
  • Monitor program budgets and ensure financial targets are met. Provide forecasts and manage changes in scope or cost.
  • Collaborate with engineering, QA, support, and other departments. Ensure seamless execution across multiple teams and geographies.
  • Track key performance indicators (KPIs) and program health metrics. Deliver regular reports to clients and internal leadership.
  • Gather feedback from clients and teams to improve processes (CSAT). Implement best practices and lessons learned in future programs.

Who are we looking for

  • Experience managing client communications including regular status updates, the MBRs and QBRs and bringing the action items to closure
  • Manage technology programs, defining milestones and success criteria, resource allocation and successful on-time delivery
  • Experience with technologies such as Azure or CRM or Cloud Solutions in dev capacity would be preferred
  • Communicate project status to partners and several important teams around the organization
  • Proactively identify and resolve issues that may impair the team's ability to meet strategic, financial, technical, and customer's goals
  • Experience understanding technical architecture and design aspects in Infrastructure and Application space
  • Experience managing programs with remote/distributed teams
  • PMP, CSM, CSPO or any other relevant certification in related space will be added advantage.
  • 7 to 10 Yrs. overall experience and more than 4 years in client Program mgmt.
  • A bachelor's degree in computer science or information science or related field education/experience

More Info

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About Company

Job ID: 126956549

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