Program Manager

What would your day look like

• Serving as the primary point of contact for Clients
• Build and maintain strong relationships to ensure client satisfaction and long-term engagement.
• Define program scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans, timelines, and resource allocation strategies.
• Facilitate regular updates and reviews with internal teams and clients. Ensure alignment between client expectations and project execution.
• Identify potential risks and issues early. Develop mitigation strategies and escalate critical concerns appropriately.
• Monitor program budgets and ensure financial targets are met. Provide forecasts and manage changes in scope or cost.
• Collaborate with engineering, QA, support, and other departments. Ensure seamless execution across multiple teams and geographies.
• Track key performance indicators (KPIs) and program health metrics. Deliver regular reports to clients and internal leadership.
• Gather feedback from clients and teams to improve processes (CSAT). Implement best practices and lessons learned in future programs.

Who are we looking for

• Experience managing client communications including regular status updates, the MBRs and QBRs and bringing the action items to closure
• Manage technology programs, defining milestones and success criteria, resource allocation and successful on-time delivery
• Experience with technologies such as Azure or CRM or Cloud Solutions in dev capacity would be preferred
• Communicate project status to partners and several important teams around the organization
• Proactively identify and resolve issues that may impair the team's ability to meet strategic, financial, technical, and customer's goals
• Experience understanding technical architecture and design aspects in Infrastructure and Application space
• Experience managing programs with remote/distributed teams
• PMP, CSM, CSPO or any other relevant certification in related space will be added advantage.
• 7 to 10 Yrs. overall experience and more than 4 years in client Program mgmt.
• A bachelor's degree in computer science or information science or related field education/experience