About us:
The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals (like you) can compete, grow, and succeed, regardless of geography.
Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class , AOR and Global products, means it has never been easier to seize the global hiring opportunity.
We're backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let's build it together.
Role Summary
You are the operating backbone for Product Operationsrunning the governance, cadences, and reporting that keep requests and gaps moving from intake decision delivery closure, ensure the roadmap is credible and adopted, make OKRs measurable and on-track, and drive predictable execution of cross-functional product-led programs.
Core Responsibilities
- Intake, Triage, and Closure Governance
- Run triage/routing forums and ensure clear outcomes for product review requests (PRR)
- Maintain PRR workflow hygiene
- Drive closure rigor: rationale, comms, outcomes captured
- Roadmap Governance & Communication
- Establish change control and roadmap rituals
- Prepare exec/stakeholder readouts: themes, milestones, confidence, risks, tradeoffs
- Maintain a single source of truth for roadmap status and changes
- Coordinate roadmap communications across GTM/Ops (what's coming, what changed, what's at risk)
- OKR Operating System
- Ensure every KR has: owner, metric definition, baseline, target, and data source
- Run weekly pulses, monthly scorecards, quarterly planning/QBR readiness
- Produce leadership-ready updates focused on outcomes, risks, and decisions needed
- Cross-Functional Program Management (product-led initiatives)
- Build program charters (problem, scope, outcomes, milestones, dependencies)
- Run governance: RACI, decision log, risk log, comms plan
- Drive dependency resolution across Product/Eng/Ops/GTM/Field teams
- Ensure launch readiness (enablement, documentation, support preparedness)
Partnering with Technical Program Management
- You: cross-functional alignment, governance forums, decision logs, OKR/roadmap reporting, exec comms
- TPM: delivery planning, engineering sequencing, release coordination, technical risks
- Shared: dependencies, risk management, escalation paths, release readiness
Success Metrics
Intake & decision system health
- Speed: Time to decision; time to closure
- Quality: Percentage of requests meeting intake standard; aging/backlog health
- Reliability: Close 90% of committed PRRs on or before the agreed due date.
- Throughput: Maintain consistent closure volume while keeping the committed backlog under control.
- Adoption: Reduced escalations/backchannel decision-making
- Responsiveness: Time to accept or respond
Roadmap governance health
- Roadmap accuracy and adoption (single source of truth)
- Fewer surprise changes; changes documented with rationale + impact
- Clear delivery confidence
OKR execution health
- Percentage of KRs instrumented with reliable reporting
- On-time monthly/quarterly reporting packages
- Predictability: earlier risk detection, fewer red surprises
Program delivery & readiness
- Milestone predictability and dependency resolution
- Launch readiness quality (fewer post-launch escalations; clearer enablement)
Outcomes enabled
- Improved customer experience signals
- Clear tracking and progress on ICP readiness/parity gap programs (as applicable)
Operating Cadence
- Weekly: triage + aging/blockers, program dependency check, OKR pulse
- Monthly: roadmap health review + stakeholder update, scorecard + narrative, program steering
- Quarterly: planning support, roadmap alignment, QBR readiness, retros/process improvements
- Always: dashboards current, decision log accurate, stakeholders informed
Qualifications
Required
- 4+ years program management in SaaS/platform orgs with Product + Engineering
- Experience running cross-functional governance (intake-to-delivery, decision forums, roadmap/OKR rhythms)
- Strong written communication; can turn messy inputs into decision-ready docs
- Proven ability to lead without authority and drive accountability
- Experience working in Notion, Jira, Salesforce, Google Suite
Preferred
- Close partnership with TPM/engineering delivery cadences
- Experience in regulated/compliance-heavy domains (payroll/HR/EOR/COR)
What We Offer:
- High-impact role with the chance to play a key role in a rapidly growing company.
- Full autonomy in your role, with the flexibility to work in a hybrid environment.
- Work with a passionate, energetic, and diverse team.
- Competitive benefits, recognition programs, and career development opportunities.
- Attractive ESOPs, giving you a stake in the company's success.
- Comprehensive health insurance coverage for you and your family's well-being.
- Generous holiday policy.
- A company that genuinely invests in your professional success.
Equal Employment Opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
