About Goodera
Goodera is the world's leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, we connect over 500 clientsincluding 60+ Fortune 500 companieswith meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network, and Ursula Burns.
Role Brief
As a Program Manager at Goodera, you will play a vital role in ensuring the seamless execution of volunteering events for our clients. You'll be responsible for coordinating across teams, maintaining accurate event data, and managing logistics to deliver high-quality experiences for volunteers worldwide. This is a detail-oriented role that requires strong communication, organizational, and problem-solving skills.
Key Responsibilities
- Maintain accurate and up-to-date shipping and event data in internal systems used by Program Managers and Customer Success Managers.
- Update and manage the central event tracker by working with sub-teams in the Experience team; ensure data completeness and accuracy (a key performance metric).
- Maintain client context information and relay event-related details to the Experience team for smooth planning and execution.
- Monitor internal systems to track shipping requirements and coordinate with the logistics team to ensure timely dispatch of event materials.
- Create clear and comprehensive event briefs (for outdoor, kiosk, or other formats) to enable hosts to deliver engaging events.
- Review and quality-check final event materials such as presentations and Know Before You Go (KBYG) documents to ensure excellence.
- Act as the liaison between Logistics, Customer Success Managers, and Experience teamsresolving last-mile issues related to shipments, collaterals, or other event requirements.
About Company: Goodera is an employee-volunteering, CSR, and ESG management company that enables corporations, foundations, governments, non-profits, and employees across 90+ countries. Goodera empowers companies to provide engaging and impactful virtual volunteering experiences to their employees globally and achieve volunteering goals. Through curated volunteering opportunities, end-to-end program management, and impact measurement, Goodera offers a seamless volunteering experience. Goodera enables non-profits to create a sustainable impact by raising money, increasing visibility, and building long-term volunteers for the causes they support. Goodera is co-headquartered in San Mateo, CA, and Bangalore, India.
