Program Manager

Work Timings: 7:00 AM – 4:00 PM (flexible shift when working from Andheri)

Working Days: Monday to Friday (1st & 3rd Saturdays working)

Work Mode: 100% On-site

Location: Designated Partner Colleges & IIDE Andheri Campus

About IIDE

IIDE is India's most trusted digital marketing school, offering Digital Business government-recognized programs across online, offline, undergraduate, and postgraduate formats. IIDE partners with leading colleges to deliver industry-aligned education that prepares students for real-world careers.

About the Role

The Lead – College Operations & Student Success owns end-to-end academic outcomes, student success, engagement, and operational excellence across one or more partner colleges. The role is accountable for batch-wise performance, failure-rate reduction, student retention, and overall program quality, while building strong college partnerships and leading high-performing on-ground teams. This is a leadership role that blends academic outcome ownership, student experience design, stakeholder management, and people leadership to drive measurable impact at scale.

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Academic Performance & Quality

• Own academic performance across colleges and batches using assessments, results, and learning data
• Identify performance gaps at the student, subject, trainer, or batch level and diagnose root causes.
• Design and execute corrective academic interventions including remedial, trainer support, and content reinforcement
• Collaborate with academic and training teams to improve learning outcomes and reduce failure rates
• Ensure consistent academic quality and adherence to program standards across colleges

Student Success, Engagement & Retention

• Own attendance, engagement, retention, CSAT, NPS, and batch continuity metrics
• Identify at-risk students or batches early and drive timely academic or engagement interventions.
• Ensure a strong student experience through industry exposure, community-building, and structured engagement initiatives
• Drive student advocacy, referrals, and positive brand representation within partner colleges.

Student Culture, Events & Brand Building

• Lead end-to-end planning and execution of partner college fests and major on-campus events, including concept design, coordination, execution, and IIDE brand integration
• Build a strong on-campus student culture through academic, cultural, and community-led initiatives
• Plan and enable competitions, showcases, industry meets, and student-led activities
• Encourage students to build personal brands through content, projects, competitions, and industry visibility
• Ensure consistent execution of engagement and brand initiatives through on-ground teams

Faculty & Trainer Excellence

• Source, onboard, and manage industry trainers aligned to program and college requirements.
• Review trainer effectiveness through feedback, classroom observations, and academic outcomes
• Maintain a scalable and reliable trainer pool to ensure continuity and academic quality
• Plan and execute industry-led masterclasses and super sessions to enhance student learning and networking.

College Partnership & Growth Enablement

• Own end-to-end performance of assigned college partnerships
• Lead strategic discussions with college leadership on academic outcomes, engagement, and partnership growth.
• Enable admissions growth through institutional initiatives, student advocacy, and collaboration with central teams.
• Act as the primary on-ground point of ownership for partner college relationships.

Team Leadership & Governance

• Build, hire, onboard, and manage high-performing on-ground teams across partner colleges.
• Own team capacity planning, deployment, and role clarity aligned to college and batch needs.
• Set clear KPIs, execution standards, and accountability frameworks for teams
• Drive regular performance reviews, feedback, coaching, and capability-building initiatives.
• Address performance gaps through training, role realignment, or exits when required
• Create and enforce SOPs and governance rhythms to ensure consistent execution at scale

Data Ownership & Operational Excellence

• Own accurate creation, maintenance, tracking, and analysis of academic, student, and operational data including attendance, assessments, assignments, results, and batch records
• Use data to drive reviews, insights, and corrective actions across academics, engagement, and operations.

• 4–10 years of experience owning academic operations, student success, or education programs with measurable outcome responsibility
• Proven experience managing multi-college, multi-batch, or large-scale education programs end-to-end
• Demonstrated impact in improving academic outcomes including pass rates, failure reduction, retention, and batch performance
• Experience hiring, scaling, and managing on-ground teams with clear ownership of team performance.
• Strong stakeholder leadership with the ability to influence college leadership, trainers, and internal teams
• Data-driven decision-maker with a structured approach to problem-solving
• Comfortable balancing hands-on execution with reviews, governance, and leadership responsibilities
• MBA / PGDM preferred
• Based in Mumbai or open to frequent travel across partner colleges