Lead the local service organization to deliver best-in-class services, exceeding customer expectations and achieving planned financial performance.
Develop skills, information, and management discipline to ensure timely service delivery at planned gross margins, leveraging HBS tools, processes, and best practices.
Manage a portfolio of contracts within the designated location.
Lead a team of Field Service Supervisors and Field Service Technicians, in collaboration with Honeywell subcontractors, to deliver planned and reactive maintenance services.
Ensure service delivery complies with contract KPIs, SLAs, and Honeywell and customer requirements.
Oversee services including:
BMS Controls
Chillers
Fire alarm and detection systems
Security and access control systems
Water treatment
Demonstrate experience in building services.
Possess thorough knowledge of field service operations and financial processes.
Exhibit supervisory knowledge with a demonstrated ability to lead a team.
Demonstrate strong organizational skills, including the ability to prioritize tasks and manage conflicting priorities.
Possess effective presentation skills for both internal and external audiences.
Demonstrate financial skills to understand contract-level financial data and identify necessary actions based on variances to achieve key metrics.
Apply operational analysis skills to gather relevant information, identify trends, and understand cause-effect relationships in operational issues.
Exhibit strong decision-making abilities to make considered and effective choices and take clear action.
Demonstrate execution skills to mobilize resources and implement action plans and control mechanisms to achieve desired results and commitments.
Apply risk management skills to understand implications, assess acceptable risk levels, and take actions to minimize risk.
Build and maintain effective customer relationships based on trust and mutual understanding.
Act as a change leader, embracing change and guiding the team positively and proactively through transitions.
Demonstrate delegation skills by effectively transferring decision-making authority and task accountability with clear expectations and ongoing support.
Possess coaching and development skills to enhance individual and team performance through challenging standards, constructive feedback, and collaborative improvement strategies.
Exhibit influencing and persuasion skills to gain buy-in by communicating with conviction, selling benefits, and using compelling logic.
Demonstrate strong communication skills by providing timely and relevant information, actively listening, and valuing employee input.
Show a drive for results by demonstrating energy, overcoming obstacles, and challenging current thinking to achieve improvements.
WE VALUE:
Previous industry experience.
Excellent communication skills.
Demonstrated ability to influence at varying levels.
Demonstrated ability to operate independently.
Ability to apply established standards appropriately based on experience.
Demonstrated ability to effectively manage a team.
