Program Manager

Key Responsibilities:

• Lead the local service organization to deliver exceptional services, exceeding customer expectations and meeting financial goals.
• Manage a portfolio of contracts and lead a team of Field Service Supervisors and Technicians in partnership with Honeywell subcontractors.
• Ensure delivery of planned and reactive maintenance services in compliance with contract KPIs, SLAs, and both Honeywell and customer requirements.
• Manage services related to BMS Controls, Chillers, Fire Alarm and Detection Systems, Security and Access Control Systems, and Water Treatment.

Skills and Qualifications:

• Building Services Experience: In-depth knowledge of field service operations and financial processes.
• Supervisory Skills: Proven ability to lead and manage a team effectively.
• Organizational Skills: Strong prioritization and conflict resolution abilities to handle multiple tasks simultaneously.
• Presentation Skills: Ability to present internally and externally when needed.
• Financial Acumen: Understand financial data at the contract level and take action based on variances to achieve key metrics.
• Operational Analysis: Skilled in gathering operational data and recognizing trends or cause-effect relationships.
• Decision-Making: Ability to make effective decisions and take appropriate actions to resolve issues.
• Execution: Mobilize resources, develop, and implement action plans to meet desired outcomes.
• Risk Management: Assess risks, determine acceptable levels, and take steps to minimize them.
• Customer Relationship Management: Build and maintain customer relationships based on trust and understanding.
• Change Leadership: Guide teams through change in a positive and proactive manner.
• Delegation: Assign decision-making authority and tasks to the appropriate team members, setting clear timelines and deliverables.
• Coaching and Development: Enhance team performance by setting high standards, providing feedback, and discussing improvement strategies.
• Influencing/Persuasion: Communicate ideas effectively and convince others to align with the course of action.
• Communication: Provide timely, relevant information and listen to employee feedback.
• Drive for Results: Demonstrate determination and energy to achieve goals, overcoming obstacles and challenging conventional thinking.