Location: Bangalore Office
Employment Type: Full Time [WFO]
About Terratern
Terratern is one of the fastest-growing Global Talent Mobility Solutions, dedicated to guiding clients through seamless relocation journeys. We offer personalized visa assistance, job search support, and comprehensive resources to empower individuals pursuing opportunities abroad. Our commitment to client satisfaction and transparency ensures a smooth, reliable experience at every step of the immigration process.
Role Overview
Owns end-to-end edtech programs across the full learner journey - from onboarding to program completion - driving revenue, margins, growth, and learner outcomes while leading cross-functional teams across sales, academics, trainers, and operations. Ensures high learner satisfaction (NPS/CSAT), upselling premium academic modules, and compliance with educational standards.
- Business ownership: Drive end-to-end P&L for the Live Learning vertical, own revenue, margins, growth, and cost discipline.
- Sales & enrollments: Lead the inquiry-to-enrollment funnel; build and manage the admissions counseling team; improve conversion, batch fill rates, and unit economics (CAC, LTV).
- Academic delivery: Own curriculum, learning outcomes, and assessments; ensure measurable learner outcomes, proficiency-level achievement, and target band-score improvements.
- Operations: Run a tight operating rhythm across batch scheduling, attendance, learner support, refunds, and certifications; uphold SLAs and SOPs end-to-end.
- Learner experience: Own NPS/CSAT, completion rates, and learner success stories; run NPS pulses at milestones, close detractor loops, and design retention programs to reduce drop-offs.
- Stakeholder management: Set clear expectations with learners, trainers, marketing, and leadership on timelines, outcomes, and program updates; maintain CRM hygiene and weekly forecasts.
- Process & growth: Identify bottlenecks, propose playbook changes, train teams, and partner on new programs, segments, and B2B opportunities; uphold data privacy and academic compliance protocols.
Key Performance Indicators (KPIs)
- Revenue & growth: Achieve quarterly and annual revenue and YoY growth targets.
- Profitability: Maintain target gross and contribution margin per program; cost discipline on trainer and operations spend.
- Funnel & conversion: Lead-to-enrollment conversion, batch fill rate, and CAC payback within targets.
- NPS/CSAT & escalations: Meet program NPS/CSAT targets.
- Retention & operations: Reduce preventable dropouts; consistent SOP application; weekly forecast accuracy and CRM hygiene.
Must-Have Qualifications
- 5+ years in program management, business operations, or P&L roles in edtech, training, or learning services.
- Proven revenue ownership - funnel management, conversion uplift, upsell/retention - with demonstrable improvements in NPS or learner outcomes.
- Experience managing trainers/faculty and academic delivery; comfortable owning quality benchmarks, escalations, and learner expectations.
- Process-oriented: SLAs, SOPs, batch operations, and reducing turnaround times across sales and academics.
- Analytical: cohort analysis, funnel, and dropout forecasting in Excel/Sheets; comfortable with instrumenting a business with dashboards.
- Tools: CRM, LMS platforms, Notion, automation workflows; able to set up reporting and operating cadence from scratch.
- Communication: Excellent English (written/spoken); Hindi a plus. Owner mindset — willing to lead from the front.
Nice-to-Have
- Exposure to overseas education, study abroad, or global mobility ecosystems.
- Experience launching or scaling instructor-led, cohort-based, or live-learning programs.
- NPS campaign or learner marketing experience.
Education
- Bachelor's degree.
- Hands-on experience running a program or business unit (revenue, delivery, and team ownership) is essential.
Why Join Terratern
Joining TerraTern puts you in a mission-driven organization that is changing lives. Here's what makes us unique:
- Impactful Work: Help individuals achieve their dreams by guiding them through global mobility journeys.
- Professional Growth: Learn from industry experts and receive continuous training on immigration trends and tools.
- Entrepreneurial Culture: Take ownership of your work, propose new ideas, and solve problems creatively.
- Collaborative Environment: Be part of a motivated, high-energy team focused on delivering excellence.
Skills: analytics,team management,csat,mobility,operations,team,problem solving,crm,acedemic adminstration,revenue,management,learning & development solutions,learning,edtech,lms
