The Program Manager will be responsible for the day-to-day orchestration and delivery of complex CRM and safety culture transformation programmes, ensuring disciplined execution across sites, workstreams, and stakeholders.
This role is the engine of delivery, translating strategy into action, tracking progress, resolving issues, and maintaining momentum over multiyear programmes.
Key Responsibilities
Programme delivery & coordination
- Manage end‑to‑end delivery of CRM programmes across multiple sites and workstreams
- Develop and maintain detailed programme plans, milestones, and dependencies
- Coordinate site assessments, training, coaching, surveys, and governance forums
- Ensure delivery remains aligned to agreed objectives, timelines, and outcomes
Performance tracking & reporting
- Track progress against CRM maturity, behavioral indicators, and control effectiveness
- Integrate insights from site assessments, surveys, and verification data
- Prepare clear, executive‑ready reports for steering committees and senior leadership
- Highlight risks, issues, and corrective actions early and transparently
Stakeholder management
- Act as the primary coordination point between ERM, client teams, and delivery partners
- Support site leaders and supervisors in understanding programme expectations
- Ensure consistency of messaging, tools, and approaches across locations
- Facilitate problem‑solving where operational realities challenge programme design
Quality and discipline
- Ensure that CRM activities remain focused on fatal risk reduction, not compliance volume
- Maintain discipline around action closure, escalation, and follow‑through
- Support the Senior Director in ensuring consistency and technical integrity of delivery
- Capture lessons learned and feed them back into programme refinement
Essential
Experience and background
- 8–12 years of experience in safety, risk management, or operational improvement roles
- Experience managing large, multi‑site programmes in metals or mining environments
- Solid understanding of critical risk management, safety systems, and field execution
- Strong programme management skills, including planning, tracking, and reporting
- Comfort operating between frontline teams and senior leadership
Highly desirable
- Experience supporting or implementing CRM / CCM programmes
- Exposure to international mining operations or global programmes
- Consulting or advisory experience alongside operational delivery
What success looks like
- Programme runs with clarity, pace, and discipline
- Site teams know exactly what is expected and by when
- Leaders have clear visibility of progress and issues
- CRM activities translate into real behaviour and control improvements
APAC Ready to Lead Way
At ERM, your work creates impact that matters, helping global organizations tackle the most pressing sustainability challenges while shaping a better future for communities and the environment. Our vision is to empower you to grow, lead, and innovate alongside world-class clients on transformative projects. We prioritize wellbeing, continuous learning, and an inclusive culture where collaboration, expertise, and purpose drive meaningful impact. At ERM, diverse perspectives are celebrated, and innovation thrives. If you're ready to make sustainability your mission and build a career that creates lasting change, your journey starts here
You can apply for this role through
Careers or through the internal careers portal if you are a current employee.
Discover Life at ERM
Curious about our culture and what makes ERM a great place to grow your career Explore these resources to learn more about our people, values, and the impact we create:
Talent Brochure: TM - Candidate brochure
Life at ERM: Life at ERM
