We are seeking a highly skilled and experienced Global Program Manager to lead the large-scale, complex global rollout of Sprinklr SaaSCCaaSproducts. The ideal candidate will have a proven track record in managing global programs, excellent leadership skills, and the ability to drive cross-functional teams towards successful project delivery.
Key Responsibilities:
- Program Leadership:Oversee the planning, execution, and delivery of the global rollout of Sprinklr SaaSCCaaSproducts, ensuring alignment with strategic objectives.
- Stakeholder Management:Engage with key stakeholders, including senior management, clients, and cross-functional teams, to ensure clear communication and alignment on program goals and progress.
- Resource Management:Allocate,coordinateand manage resourcesacross different regionsand functionseffectively to ensure timely delivery of program milestones.
- Risk Management:Identify, assess, and mitigate risks associated with the program to ensure smooth execution.
- Performance Tracking:Monitor program performance using appropriate systems, tools, and techniques; report on progress, issues, and risks to stakeholders.
- Continuous Improvement:Implement best practices and continuous improvement initiatives to enhance program efficiency and effectiveness.
- Compliance:Ensure all program activities comply with relevant regulations, standards, and organizational policies.
- Financial Management:Manage program budgets, monitor expenditures, and ensure financial targets are met.
- Mentorship:Supervise and mentor program teams, providing guidance and support to ensure project success.
Experience and Qualifications:
- Education:Bachelors degree in business administration, Project Management, Information Technology, or a related fieldispreferred.
- Experience:Minimum of 7-10 years of experience in program management, with at least 5 years managing large-scale, global programs.
- Certifications:PMP, PMI-ACP, or equivalent program management certification is highly desirable.
- Technical Skills:Strong understanding of SaaS andCCaaSproductstechnology.(Salesforce, ServiceNow, Avaya, Cisco,Genysisetc)
- Leadership Skills:Proven ability to lead and motivate cross-functional teams in a global,matrixedenvironment.
- Communication Skills:Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely to various audiences.
- Analytical Skills:Strong problem-solving and analytical skills, with the ability to make data-driven decisions.
- Adaptability:Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
- Negotiation Conflict Management:Experience in negotiation and conflict resolution to manage stakeholder expectations and drive consensus.
Key Performance Indicators (KPIs):
- On-Time Delivery:Percentage of program milestones delivered on or before the scheduled date.
- Budget Adherence:Percentage of program budget adherence, ensuring costs do not exceed allocated budget.
- Stakeholder Satisfaction:Stakeholder satisfaction scores based on feedback from clients, senior management, and team members.
- Risk Mitigation:Number of identified risks successfully mitigated or managed without impacting program delivery.
- Resource Utilization:Efficiency of resource allocation and utilization, ensuring optimal use of available resources.
- Quality of Deliverables:Quality assessment scores of program deliverables, ensuring they meet or exceed defined standards.
- Team Performance:Performance metrics for cross-functional teams, including productivity and collaboration effectiveness.
- Continuous Improvement:Implementation of process improvements and best practices, measured by the number of initiatives successfully adopted.
Desired Soft Skills:
- Emotional Intelligence:Ability to understand and manage your own emotions, and those of others, to foster a positive work environment.
- Collaboration:Strong team player with the ability to work effectively with diverse teams across different geographies.
- Conflict Resolution:Skilled in resolving conflicts and negotiating win-win solutions.
- Time Management:Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Critical Thinking:Ability to think critically and creatively to solve complex problems.
- Resilience:Ability to remain calm and focused under pressure, and to bounce back from setbacks.
- Cultural Sensitivity:Awareness and respect for cultural differences, with the ability to work effectively in a global context.
