Program Manager

About Avaya

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

The Program Manager is responsible for planning, developing, and delivering products to market for a product or portfolio solution area. This role spans portfolio management, concept-to-market execution, and lifecycle management, ensuring business readiness and successful market delivery. The position operates with minimal direction, solving complex problems and partnering closely with cross-functional teams to achieve program and business objectives.

Key Responsibilities

• Lead cross-functional core and extended teams through all phases of the product development and delivery process.

• Develop, manage, and maintain the overall program plan, ensuring timely execution of deliverables.

• Contribute to the development of product specifications and requirements.

• Organize, plan, and ensure execution of all program components across multiple teams.

• Serve as the primary interface to the Avaya Leadership Team for program and phase reviews.

• Understand and communicate the financial impact of products and product lines, setting appropriate expectations.

• Identify business risks and coordinate mitigation strategies.

• Assess business readiness to successfully deliver products to market.

• Use market trends and competitive insights to define and execute the product's route to market.

• Own final accountability for program execution and business readiness outcomes.

• Collaborate with cross-functional partners to establish pricing proposals.

• Maintain efficient and organized workflows to ensure quality and consistency of deliverables.

• Interface with product management, development, services, supply chain, sales, and support organizations to ensure alignment with business objectives.

Requirements

Qualifications

• Proven experience managing complex, cross-functional programs from concept through market delivery.

• Strong understanding of product lifecycle management and portfolio management principles.

• Ability to analyze financial impacts and business risks related to product development and launch.

• Experience working with market trends, competitive analysis, and go-to-market strategies.

• Strong organizational, communication, and stakeholder management skills

• Knowledge of company products, supply chain operations, marketing, and services policies and procedures is preferred

• Experience managing hardware development processes is considered an asset.

• Typically requires 5 - 8 years experience and a Bachelor's degree or equivalent experience.
  
  

Additional Information

• Work is performed with minimal supervision and reviewed by senior management.
• This role does not have direct supervisory responsibilities.