About Simplilearn
Simplilearn is the world's #1 live online training company focused on digital skills. Founded in 2010, with offices in San Francisco, California, and Bangalore, India, and backed by the Blackstone Group, we drive talent transformation for over 500 global organizations, including Amazon, Bosch, Dell, and EY. We are disrupting the talent development market with our one-of-a-kind online subscription product, Simplilearn Learning Hub+, which enables organizations to offer their workforce unlimited live and interactive learning led by experts, along with a comprehensive library of on-demand content and hands-on projectsall in one single plan.
Our award-winning content and curriculum, designed and updated by renowned industry and academic experts, cover all the digital skills required by organizations, including AI, ML, Data Science, Cyber Security, Software Engineering, Project Management, and more. We are authorized training partners for over 15 certification bodies, including PMI, PeopleCert, Scaled Agile, and industry partners of AWS, Microsoft, and more. Our goal is to enable organizations to deliver a highly impactful and engaging learning experience to their workforce, driving talent transformation for business success.
Key Responsibilities:
End-to-End Program Delivery
- Own the full lifecycle of US PG program deliveryincuding Onboarding, Induction, Completion, Certification and Career Services
- Manage multiple concurrent cohorts with a focus on engagement, retention, and completion rates
- Own experience across all touchpoints to ensure the right experience and outcome for learners
- Constant co-ordination with cross functional teams to ensure effective program delivery
Learner Experience & Support
- Work closely with Senior Program Managers, Program Managers and Learner Success Managers to ensure the right outreach, personalized nudges, and timely support to drive great experience
- Identify learner pain points and lead initiatives to improve experience, NPS, and Outcomes
Performance & Operational Excellence
- Define, track, and report on key delivery KPIs (attendance, drop-off, completion, satisfaction, etc.)
- Optimize delivery workflows to scale operations while maintaining a high-touch Experience
Team Management & Coaching
- Lead and mentor a team of Senior Program Managers, Program Managers, Learner Success Managers
- Drive a culture of team work and accountability, and learner-obsession within the team
Cross-functional Collaboration
- Collaborate with Growth, Education, Platform, and Marketing to align delivery with learner needs and business goals
- Partner with the Growth team to support pre-sales or onboarding activities when Needed
Escalation Management
- Manage learner feedback effectively to avoid escalations
- Build escalation frameworks and ensure timely resolution
Cohort Planning & Optimisation
- Ensure timely scheduling and communication of cohorts across all programs.
- Continuously monitor and optimize cohort sizes based on defined thresholds and learner experience metrics
- Track and manage program delivery costs to ensure efficiency and budget adherence
Requirements:
- 10-15 years of experience in Program Management, Delivery, or Learner/Customer Success, preferably in B2C or edtech
- Prior experience in team management including performance management Responsibilities
- Strong operational mindset with proven ability to manage programs at scale
- Excellent communication and stakeholder management skills
- Experience using CRM, LMS, and learner engagement tools (e.g.Slack, Webex, Zoom, etc.)
- Data-driven approach with experience analyzing performance metrics to drive Improvements
- Comfortable working in a fast-paced, consumer-first, and outcome-driven Environment
- Knowledge of Salesforce and MS Excel, MS Powerpoint Skills
Good to Have:
Prior experience in online education, coaching, or upskilling programs
