The Program Manager is responsible for the planning, governance, and delivery of strategic digital transformation and AI programmes across the Operations function. This role orchestrates multiple concurrent projects, manages cross-functional stakeholders, and ensures that transformation initiatives are aligned to business objectives, delivered on schedule, and realise measurable value.
Key Responsibilities
Programme Planning & Execution
Define programme scope, objectives, milestones, and success metrics in collaboration with business and technical stakeholders
Develop and maintain detailed programme plans, resource allocations, and dependency maps
Coordinate across multiple concurrent workstreams and project teams to ensure cohesive delivery
Track programme progress against KPIs and business benefits, escalating issues as required
Stakeholder & Change Management
Build and maintain strong relationships with Operations leadership, functional heads, and transformation sponsors
Lead steering committee meetings and executive-level status reporting
Drive change management activities to ensure successful adoption of new digital capabilities
Communicate programme vision and progress to both technical and business audiences
Risk & Issue Management
Proactively identify, log, and manage programme risks, issues, and dependencies
Facilitate resolution of cross-functional blockers and escalate where necessary
Maintain and communicate RAID logs and programme health metrics
Budget & Resource Management
Own programme budgets and ensure financial controls are in place
Manage resource planning and ensure teams are appropriately staffed
Coordinate procurement and vendor engagement in partnership with TPM
Qualifications & Experience
6–10 years of programme or project management experience in digital transformation or technology roles
Demonstrated experience managing cross-functional programmes in Operations, Supply Chain, or Manufacturing contexts
Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies
Experience with programme governance tools (Jira, MS Project, Smartsheet, Azure DevOps)
Exceptional stakeholder management and executive communication skills
PMP, PgMP, or PRINCE2 certification strongly preferred
Understanding of AI/digital transformation concepts and their application in operational environments
