Role Overview
The Program Manager is responsible for the planning, governance, and delivery of strategic digital transformation and AI programmes across the Operations function. This role orchestrates multiple concurrent projects, manages cross-functional stakeholders, and ensures that transformation initiatives are aligned to business objectives, delivered on schedule, and realise measurable value.
Key Responsibilities
Programme Planning & Execution
- Define programme scope, objectives, milestones, and success metrics in collaboration with business and technical stakeholders
- Develop and maintain detailed programme plans, resource allocations, and dependency maps
- Coordinate across multiple concurrent workstreams and project teams to ensure cohesive delivery
- Track programme progress against KPIs and business benefits, escalating issues as required
Stakeholder & Change Management
- Build and maintain strong relationships with Operations leadership, functional heads, and transformation sponsors
- Lead steering committee meetings and executive-level status reporting
- Drive change management activities to ensure successful adoption of new digital capabilities
- Communicate programme vision and progress to both technical and business audiences
Risk & Issue Management
- Proactively identify, log, and manage programme risks, issues, and dependencies
- Facilitate resolution of cross-functional blockers and escalate where necessary
- Maintain and communicate RAID logs and programme health metrics
Budget & Resource Management
- Own programme budgets and ensure financial controls are in place
- Manage resource planning and ensure teams are appropriately staffed
- Coordinate procurement and vendor engagement in partnership with TPM
Qualifications & Experience
- 6–10 years of programme or project management experience in digital transformation or technology roles
- Demonstrated experience managing cross-functional programmes in Operations, Supply Chain, or Manufacturing contexts
- Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies
- Experience with programme governance tools (Jira, MS Project, Smartsheet, Azure DevOps)
- Exceptional stakeholder management and executive communication skills
- PMP, PgMP, or PRINCE2 certification strongly preferred
Understanding of AI/digital transformation concepts and their application in operational environments
