About Evernorth Health Services:
Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
About Cigna:
The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.
Education:
- Bachelor's degree in Business, Information Systems, Management or related field.
Required Qualifications:
- Minimum 5 to 8 years of experience overseeing governance or related business program functions.
- Legal or compliance functional exposure.
- Program management, from initial development through maturity.
- Experience overseeing and engaging in ServiceNow or contract lifecycle management Workflows.
- Healthcare industry exposure.
- Seasoned understanding of corporate business operations, their purpose and functions (e.g. Operations, Finance, HR, Technology, etc.).
- Experience in Microsoft Office products including Microsoft Word, Excel, Powerpoint, Project and similar tools
- Project Management Professional certification or equivalent
Preferred Qualifications:
- Experience working for and supporting global capabilities center operations, with an emphasis on growth and scaling of operations
- Provides expert leadership and central governance oversight for complex program management assignments, supporting major company initiatives and global role review committee and intake within Privacy, Legal, and Compliance.
- Develops, manages, and maintains operational governance processes and stakeholder engagement, including committee charter oversight, strategic planning, and intake review for global operations.
- Participate in dialog with governance committee members and stakeholders to support a clear expectation of the governance process, action items and anticipated outcomes.
- Establishes and manages metrics reflecting the global role review program's health and operations, including volume of roles review, business areas supported and outcomes.
- Advises functional leaders using deep professional knowledge and acumen, providing thought leadership in program management and broader business projects.
- Develop and maintain an active understanding of data access controls, systems and tools needed to support various roles within the enterprise.
- Recognized internally as a subject matter expert, leading functional teams or projects as needed.
- Solves complex problems with a broad perspective, exercising creativity, foresight, and judgment in planning and delivering initiatives.
- Maintain relationships with key Technology and Operations stakeholders and leaders, to proactive identify opportunities for issue identification and process improvement.
- Demonstrate strong verbal and written communication skills.
- Work independently and as part of a team with colleagues, leadership and matrixed business partners.
- Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution.
- Ability to manage competing priorities and proactively communicate to leadership when conflicts are anticipated or arise.
- Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems.
Responsibilities:
- Participate in and lead standing governance committee meetings, ensuring accurate, timely and actionable guidance is provided.
- Develop, refine and maintain governance committee documentation.
- Lead follow up discussions to ensure governance committee outcomes are properly managed.
- Managing risk & compliance in SNOW - ServiceNow GRC/ IRM, Privacy Mgmt.
- Managing Legal workflows - ServiceNow Legal service delivery
- Managing project workflows - ServiceNow Project portfolio mgmt./ Agile Development 2.0
- Support auditing of governance committee activities.
- Be responsive to stakeholder inquiries regarding process and outcomes of the governance committee.
- Develop and maintain business relationships with committee members and strategic business stakeholders to support issue identification and resolution.
- Engage regularly with governance committee members to support effective engagement and guidance.
- Generate internal awareness for the governance program to increase program awareness and engagement.
- Oversee documented outcomes of governance meetings for reporting to leadership.
- Pursue intake process development and maturity that balances stakeholder experience and governance needs.
- Develop and support risk management activities identified by leadership, through committee and other business stakeholders.
- Manage and support Privacy, Legal, and Compliance program management activities and initiatives as may be assigned.
- Pursue problem-solving to address unexpected challenges.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
