Key Responsibilities:
Front Desk Operations:
- Greet and assist visitors, clients, and employees with professionalism.
- Manage reception area appearance to ensure it is tidy, organized, and welcoming.
- Operate visitor management system for registrations, badges, and access control.
- Handle incoming calls, messages, and emails with clarity and courtesy.
Customer Support:
- Act as a point of contact for employee and visitor queries.
- Collect periodic feedback to enhance service standards.
- Assist in resolving complaints or service disruptions with a customer-centric approach.
Facility & Event Support:
- Collaborate with helpdesk for timely resolution of service tickets.
- Monitor facility usage and coordinate with vendors for issue resolution.
- Support coordination and execution of internal events, meetings, and leadership visits.
- Ensure readiness of meeting rooms and common areas.
- Conduct basic facility inspections and assist in safety procedures and emergency protocols.
- Maintain inventory of front-desk supplies.
- Assist with logistics for catering, tech support, and guest management.
