About Zeta
Zeta is aglobally recognizednext-gen banking technology company. Ourmodernplatformsenable financial institutions to launch extensible and compliant banking asset and liability productsspanningcards,loans,and deposits.Our cloud-native and fully API-enabled stack supports processing, issuing, lending, core banking, fraud, loyalty, digital banking,andagentic AI solutionsamongstmany other capabilities.
Zeta has1700+employees with over70%in technology roles across locations in the US, Middle East, and Asia -representingone of the largest and most capable teams ever assembled in banking tech. Globally, customers have issued25M+cards on Zeta's platformexpected to grow to60M+in the coming years.Most recently valued at$2B, Zeta counts Softbank, Mastercard, and Optum amongst its investors.
About theAgenticAISolutions Group
Zetahas pioneeredcutting-edgeAgentic AIsolutionsforvoice-basedcustomersupportto help banksreducehuman agentsandcustomersupport costsandincreasecustomer NPSat scale.
Zeta's Agentic AI platformdelivershuman-like empathywhileprovidinghigh containmenttorealcustomerissueson abanking-grade platformfora highly regulated environment with low error tolerance.
About the Role
Zeta is looking for an entrepreneurialleader to build andgrowtheP&LforourAgenticAISolutionsinthe USFinancial Servicesmarket.
Key Responsibilities
In this role, you will:Ownthe P&L of this businessforUS mid-market banks, credit unions, andregulatedfintechsoffering retail banking products (deposits, loans, cards)Ownthe entireprospect to clientjourney spanning: prospect identification, opening doors, pitching,pricing,closing deals, andmanagingexisting client relationships and engagementsOwntheGTM partner and channel relationships needed to drive successBuildand scalea highlycapablebusiness development, sales, and account management teamCollaboratewithcentralized marketingcenter-of-excellence teams to deliver the right positioning, messaging, andcampaigns that drive tractionOversee the forward deployment of solutionsengineersand product engineers at client sites toaccelerateimplementation andensure client satisfaction and outcomesManage day-to-day business operations for thebusinessContribute toproduct strategyKey Performance Metrics
Success in the first 18 months will be measured by:Signing 3-5 lighthouse customersacrossmid-market banks,CUs, orfintechsConvertingearlyPOCs into at least 2-3 production deploymentsDelivering at least one measurable business outcome per customerEstablishing a repeatable solution and deployment modelBuilding the commercial, delivery, and governance foundation forfuturescaleExperience and Qualifications
18+years experiencewith at least 7+ years asapartneror salesleader with a proventrack recordinbuildingamulti-million $book of business ground upSignificant experienceselling customer servicing technology to banks and regulated financial institutionsat a technology company or IT services providerStrong rolodex, trusted relationships,and inroads withcustomerserviceleadersat USmid-market financial institutionsSkills
Extremelyhands-on with the ability to cope with a fast-paced work environment with changing priorities & timelinesStrongownership, entrepreneurial mindset, and agency to thrive in a 0-1 motionClear thought process & ability to communicatestronglyverbally and in writingWell-developedcommercial acumen and problem-solving abilityStrong relationship management skills - able to influence and manage the expectations of senior executives, partners, vendors, and other stakeholdersStrong networking skills with the ability to build andmaintainmeaningful relationships both internally and externallyHigh degree of integrity and ethical standardsDetail orientation (cross every t and dot everyi)
