Professional Services Engineer

• Install and configure Qognify software and hardware solutions remotely and at the customer’s site, while following defined methodology, processes, system requirements, and customer-specific needs
• Deploy software on-site or remotely as part of new Projects
• Own/handle and lead the resolution process for the cases raised by our customers
• Ability to create Dashboards (Qlik sense) and NPrinting reports
• Ability to perform log-level analysis
• Handle the communication between R&D and Customer
• Communicate with customers directly via telephone and e-mail in a professional manner and send regular updates until the case gets resolved

Requirements

• Experience working as a customer support engineer, deployment engineer, or in software testing
• Experience in support processes and configuration control
• Demonstrated problem-solving, troubleshooting, and analytical skills
• Work successfully in a strong team environment
• Willing to be on call roughly a week per month
• Customer-facing skills
• Excellent communication skills (English)
• Excellent documentation skills (English)
• Onsite presence
• Availability to travel internationally about 10%.
• Technical Requirements

Servers

• Microsoft Server Installation and Configuration – IIS, SNMP
• Microsoft Security – Active Directory, Security Policies, Hardening, Encryption
• Qlik Sense products and NPrinting Tools – Dashboard & Reporting
• Disaster Recovery – Clustering, Geo-Clustering
• Server Hardware – HP, Dell, IBM
• Virtual Servers – VMWare – ESX, VSX Clusters, VMotion
• Citrix Servers – Configuration and Optimization

SQL

• Microsoft SQL Server Installation and Configuration
• Experience with DBs and T-SQL scripting: queries, functions, stored procedures, DB maintenance (MS SQL)

Networking

• Networking fundamentals knowledge (TCP/IP, HTTP/HTTPS, SSL/TLS protocols, LAN, WAN, VLAN).
• Cisco CCNA certification is a plus
• Troubleshooting – sniffers and various other Network Testing and Analysis tools

To thrive at Qognify you will need to

• Be curious, be confident, be motivated to drive success
• Love challenges and finding their solution
• Be a true team player
• Meet your goals and enjoy making an immediate impact on the business