Professional Service Executive (HORECA Software)

Company Description

IDS Next Business Solutions Pvt Ltd has been a trusted leader in hospitality software for over 35 years, serving over 220 hotel chains, 300,000 rooms, 25,000 POS outlets, and 300 leisure centers across more than 50 countries globally. Our award-winning ERP solutions, tailored specifically for the hospitality sector, enhance guest experiences in hotels, restaurants, wellness centers, and leisure establishments. With flexible full stack cloud-based, on-premise, and hybrid systems, our solutions are PA-DSS certified, GDPR compliant, and integrate seamlessly with over 300 world-class technology providers. IDS Next supports businesses at every stage of technology adoption, providing 24/7 assistance in 30 languages, and is focused on innovation and excellence to help elevate hospitality operations internationally.

Role Description

This is a full-time on-site role based in Mumbai, with flexibility for remote work. The Professional Service Executive will be responsible for delivering exceptional professional services, ensuring effective software implementation, customer onboarding, and providing end-user training. The role includes addressing and resolving customer inquiries, fostering strong relationships, and driving a high level of customer satisfaction. Additionally, the Professional Service Executive will work closely with cross-functional teams to ensure successful project execution and client support.

Qualifications

• Strong analytical skills to identify business requirements, troubleshoot software issues, and optimize solutions
• Experience in delivering professional services and managing software implementation processes
• Excellent communication skills, both written and verbal, with the ability to clearly articulate technical concepts to non-technical clients
• Customer service and customer satisfaction skills to build positive relationships and ensure client success with the software
• Familiarity with hospitality management systems.
• Proactive problem-solving abilities and a client-centric mindset
• Bachelor's degree in Business Administration, Hospitality Management, Computer Science, or related fields
• Candidate conversant with IDS Next or ShawMan applications will be preferred.