Play a critical part in ensuring Gainwell is meeting our business objectives in important areas.
10+ years of experience working as a business analyst or requirements translator between technical and non-technical personnel, with 3 or more years of relevant areas either CRM or CxOne or Verint
Experience in US healthcare is mandatory.
Requirements Gathering & Documentation (Leading Requirements Gathering Sessions and Eliciting Requirements), Process Mapping, Experience in Conversational Design & Bot Deployments, English Fluency, Communication Skills, Test Case Development, Prompt Engineering.
Help coordinate a business analyst team's duties and activities on IT projects and nurture newer team members by providing guidance and support
Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impact
Work with the stakeholders to develop business specs at the start of a technical project
Analyze, plan, design, document or make recommendations to improve business processes to support client's technology goals
Help verify that all requirements have been met by approving and validating test results
Strong SQL knowledge. Ability to write complex queries.
Ability to create detailed and thorough design documents and test plans/execution for medium to large initiatives.
Strong analytical and business process re-engineering skills
