Production Support Specialist

Purpose of your role The successful candidate would be expected to provide application second line support services for trading service level agreement SLA If escalated then drive the resolution by following up with appropriate support teams until the resolution or recovery is provided to business Problem change management Identify and drive the production changes required to bring stability to production environments participate in application releases infrastructure changes preventive maintenance activities like DR role swaps Support operations Perform routine operational tasks such as critical batch monitoring morning checks on applications readiness for stakeholders through emails phone chat etc Shift handovers to support Financial domain investment banking wealth management working experience Experience working with multicultural and geographically disparate teams Experience of ITIL service delivery preferably with a formal ITIL qualification Essential Skill Hands on experience supporting applications that use the following technologies Oracle databases well versed with database SQL queries and should be able Knowledge of Charles River overnight batch process or other overnight OMS batch support would be desirable Experience and well versed with batch scheduling tools ControlM Autosys etc Experience of FIX protocol and ability to understand FIX messages for electronic trading Experience in configuring and administering order management systems Charles River IMS v9 preferred Knowledge of trading investment management process financial instruments and how they are traded Experience supporting order management systems electronic trading and matching venues Exposure to DevOps and Agile delivery processes Experience in automating real time application monitoring ideally using ITRS Geneos Experience or familiarity with other databases such as Sybase SQL Server Experience in stored procedures and database development in Oracle 10g or above using PLSQL Good understanding of release and deployment management process Experience in the production failover and disaster recovery Able to prioritize work good time management skills Able to work on own initiative with minimal direction Quick responsive behaviour Conscientious with good attention to detail Ability to adapt to changing business needsCalm approach under pressure