Experience: 5+ years
Location: NAGPUR
Notice Period: Immediate Joiner only
- Investment banking domain is must.
- Provide L2/L3 application support running on Oracle databases with PL/SQL and Unix components.
- Analyze and resolve incidents, service requests, and application issues related to PL/SQL procedures, jobs, and Unix shell scripts.
- Participate in root cause analysis (RCA) and preventive actions.
- Maintaining comprehensive documentation of support processes, issue resolutions, and knowledge base articles to facilitate knowledge sharing and continuous improvement.
- Should be good to contribute individually and work as SME along team a good team player who can lead the team.
- Ability to understand client queries and should build plan to fulfil the requirements along with team and get back to client within deadline.
- Leading and mentoring a team of app support specialists, providing guidance and support to ensure high performance and professional growth.
- Should be good in leading and drawing initiatives to closure.
- Will be expected to do timely delivery on ask pro-actively.
Required Skills:
- Strong experience with Oracle PL/SQL writing/debugging procedures, functions, packages.
- Hands-on experience with Unix/Linux shell scripting reading/editing/debugging scripts.
- Solid understanding of job scheduling tools (e.g., Autosys).
- Experience working in a production support or application support environment.
- Hands-on experience with service Now monitoring and dashboard creation.
- Good communication and documentation skills.
- Proven team lead experience.
- Ability to work in a 24x7 support model or on-call rotation.
