Company Description
Insillion offers Pay-as-you-Grow software designed for Carriers, MGAs, MGUs, and Program Administrators. With over 20 years of industry expertise, Insillion provides cloud-based, API-driven solutions to streamline operations and improve efficiency. The platform accelerates product launches, speeds up underwriting processes, automates workflows, and enhances distribution connectivity. Insillion is dedicated to empowering its global clients through innovative and flexible insurance technology solutions.
Designation:Production Support Engineer
Qualification:B.E/B.Tech in IT or Computer Science
Experience Required:1 to 2 yearsof experience in production support role in IT environment forUS clients.
Skills Sets Required:
- Hands on knowledge on Javascript & Node JS.
- Working knowledge in MySQL.
- Hands on API related activities.
- Experience with Angular would be an added advantage.
Client:US Projects
Job Description:
- Good English - spoken and written - to communicate with North American clients.
- Provide semi-technical support to US clients during the 5 PM2 AM IST shift.
- Troubleshoot application issues via screens, data and logs.
- Analyze logs, reproduce issues, and help L3 teams to identify root causes.
- Assist in resolving backend/API Integration & failures and performance issues.
- Maintain clear and professional communication with clients through email, chat, and calls.
- Update ticket status regularly and ensure closures within SLA.
- Handling production ticket issues and resolving the same as per the TAT guidelines.
- Escalate complex issues to the development team with proper logs and reproduction steps.
- Coordinate with QA, product, and engineering teams for quick resolution.
- Prepare and update documentation, and knowledge base articles.
- Conduct routine system checks and monitor application health.
- Should be a fast Learner and adapt to new technologies, tools, and domain-related concepts as required.
- Identify repetitive issues and suggest improvements or automation opportunities.
