Production Support Analyst

Production Support Analyst

Production Support Analyst in Production Management (Batch

Optimization)

As a Production Support Analyst, you will play a crucial role in analyzing batch

alert data, identifying trends, and collaborating with diverse support teams. You

will be at the forefront of identifying opportunities for Autosys batch

optimization and contributing to the evolution of our analytics platform.

Responsibilities:

Perform in-depth analysis of raw data from Snowflake to identify trends,

patterns, and anomalies in batch alerts.

Identify the top 10-20 applications generating the maximum number of

alerts and pinpoint root causes.

Work closely with respective support teams and LOB support leads across

Citi to implement recommendations and reduce batch alerts.

Utilize a strong understanding of Autosys batch to analyze existing JILs and

propose modifications for optimization and improved performance.

Contribute to the identification of new use cases and provide valuable

suggestions for enhancing the existing analytics solution based on

production support knowledge and insights.

Act as a subject matter expert in Autosys batch operations and optimization

within the team.

Qualifications:

Proven experience in a Production Support role, preferably within a large

enterprise environment.

Strong understanding and hands-on experience with Autosys batch

scheduling and operations.

Demonstrated ability to optimize Autosys batch jobs and JIL configurations.

Experience with data analysis, preferably with large datasets from

platforms like Snowflake.

Excellent analytical and problem-solving skills, with the ability to identify

trends and anomalies.

Strong communication and interpersonal skills, with the ability to

effectively collaborate with cross-functional teams and LOB support leads.

Proactive mindset with a track record of contributing to process

improvements and new initiatives.

Ability to work independently and manage multiple priorities in a fast-

paced environment.